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For Companies At a Glance
- Tasks: Provide top-notch customer service via calls, emails, and live chat.
- Company: Join a dynamic team in a thriving customer service environment.
- Benefits: Competitive salary, profit share, healthcare plan, and generous leave.
- Why this job: Make a real difference by delivering 5-star experiences to customers.
- Qualifications: Fluent in French and English, with strong communication skills.
- Other info: Enjoy hybrid working options after training and great career growth.
The predicted salary is between 28800 - 43200 £ per year.
Murray Recruitment are recruiting a Customer Service Advisor (French Speaking) for our client based in Lanarkshire.
Role Overview: This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams.
Key Responsibilities:
- Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care.
- Communicate clearly with customers regarding orders, delivery updates, returns, and product issues.
- Process orders and quotations promptly via multiple channels, ensuring responses within the same working day.
- Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations.
- Follow up on payments and reminders, particularly for Continental Europe accounts.
- Liaise with internal teams, including technical departments and external sales, to meet customer needs.
- Identify opportunities to grow sales through cross-selling and upselling.
- Maintain accurate and up-to-date customer account records.
- Support future live chat and web-based service developments for Europe.
- Perform additional duties as required to uphold a high standard of service.
Skills & Experience:
- Fluent in both French and English to business level, written and verbal.
- Proficiency in additional European languages German or Italian would be an advantage.
- Strong commercial awareness and a passion for building customer rapport.
- Proven ability to deliver exceptional customer service.
- Excellent communication, organisation, and teamwork skills.
- Ability to multitask, prioritise, and maintain accuracy under pressure.
- Fast learner with strong IT literacy and written communication skills.
- Friendly, cooperative, and empathetic with a proactive, can-do attitude.
Offering:
- Competitive salary of £DOE per annum.
- Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service.
- Healthcare Plan available after completion of 3-month probation.
- 25 days annual leave plus statutory holidays.
- Full-time hours: 8:00 am – 4:15 pm, Monday to Friday.
- Hybrid working available after initial training (optional: 2 days remote).
French Speaking Customer Service Administrator in Blantyre employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Administrator in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. It’ll help you feel more confident when handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace French Speaking Customer Service Administrator in Blantyre
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. We love seeing examples of how you've provided exceptional service in the past, especially in fast-paced environments. Make it relevant to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know how to follow instructions!
How to prepare for a job interview at Murray Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Company and Its Values
Research the company’s mission and values before the interview. Understanding what they stand for will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Off Your Team Spirit
This position involves liaising with various internal teams, so highlight your teamwork skills. Share examples of how you've successfully collaborated with others in the past, and express your enthusiasm for working in a dynamic environment where everyone contributes to customer satisfaction.
