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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure smooth order processing in a fast-paced environment.
- Company: Join a supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share scheme, hybrid working, and healthcare plan.
- Other info: Enjoy 25 days annual leave and a collaborative work culture.
- Why this job: Be part of a team that values customer relationships and offers growth opportunities.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months' service.
- Working hours: 8.30am - 4.45pm or 8.45am - 5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Training Support Advisor in Blantyre employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Training Support Advisor in Blantyre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Training Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about managing customer enquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with customers in the past.
Highlight Your Problem-Solving Abilities: We love a proactive attitude! In your application, share specific instances where you've tackled challenges or resolved customer issues. This will show us that you can think on your feet and provide first-class service, even in a busy environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer enquiries, processing orders, and maintaining strong relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively managed customer interactions in the past. Think about times when you resolved issues or provided clear updates to customers. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a customer service setting. Highlight your attention to detail and how you prioritised tasks to meet customer needs efficiently. This will showcase your proactive attitude and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!