At a Glance
- Tasks: Manage customer enquiries and ensure smooth order processing in a fast-paced environment.
- Company: Join a supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share, hybrid working, healthcare plan, and generous leave.
- Other info: Enjoy a dynamic work environment with potential for long-term career development.
- Why this job: Be part of a team that values customer relationships and offers growth opportunities.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 27000 - 27000 € per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months’ service.
- Working hours: 8.30am - 4.45pm or 8.45am -5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Training Consultant in Blantyre employer: Murray Recruitment
Murray Recruitment is an excellent employer, offering a dynamic and supportive work environment in Blantyre for Customer Service Advisors. With competitive salaries, a profit share scheme, and opportunities for hybrid working, employees benefit from a strong focus on professional development and a culture that prioritises teamwork and customer satisfaction. Join us to be part of a company that values your contributions and fosters long-term career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Consultant in Blantyre
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Training Consultant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the position and appreciate the opportunity to interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Customer Training Consultant in Blantyre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Training Consultant role. Highlight your relevant experience in customer service and how it aligns with the key responsibilities mentioned in the job description.
Showcase Your Skills:Don’t forget to emphasise your communication and organisational skills! We want to see how you can handle customer enquiries and manage orders efficiently, so give us examples of when you've done this before.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your proactive attitude and how you build strong customer relationships – it’s all about making a connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple enquiries. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to maintain strong customer relationships. This will showcase your suitability for the fast-paced environment.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use active listening techniques to engage with the interviewer, and don’t hesitate to ask clarifying questions if needed. This will highlight your interpersonal skills and customer-focused attitude.
✨Demonstrate Your Team Spirit
Since the role involves liaising with internal departments and supporting the sales team, be ready to discuss your experience working collaboratively. Share examples of how you've contributed to team success in the past, and express your enthusiasm for being a supportive team player in this new role.
