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For Companies At a Glance
- Tasks: Manage customer enquiries and process orders while delivering top-notch service.
- Company: Join a fast-paced, supportive organisation focused on outstanding customer care.
- Benefits: Competitive salary, profit share, hybrid work options, and healthcare plan.
- Other info: Enjoy 25 days annual leave and a supportive environment for career development.
- Why this job: Be part of a team that values customer relationships and personal growth.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months' service.
- Working hours: 8.30am - 4.45pm or 8.45am - 5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Service Advisor - Training in Blantyre employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Training in Blantyre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves handling customer enquiries through various channels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experiences that showcase your ability to build strong customer relationships.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the strong problem-solving skills we’re looking for in a fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our supportive team!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing enquiries and processing orders. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent communication skills. Think of examples where you've successfully handled customer queries or resolved issues. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is crucial in customer service. Prepare to discuss specific instances where you’ve tackled challenges effectively. Highlight your attention to detail and how you’ve ensured customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.