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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure smooth order processing in a fast-paced environment.
- Company: Join a supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share scheme, healthcare plan, and 25 days annual leave.
- Other info: Enjoy part-time hybrid working options and opportunities for long-term career growth.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months’ service.
- Working hours: 8.30am – 4.45pm or 8.45am – 5pm Monday to Friday.
- Part-time hybrid working after the initial training period (optional).
- Healthcare plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Service Advisor (5985) in Blantyre employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (5985) in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will impress them and show you can handle the fast-paced environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. Plus, it shows you're keen on the role and appreciate their time.
We think you need these skills to ace Customer Service Advisor (5985) in Blantyre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the key responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since this role is all about managing customer enquiries, be sure to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: The job requires strong problem-solving skills, so don’t forget to mention specific examples where you’ve successfully resolved customer issues in the past. This will show us that you can handle challenges with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer enquiries, processing orders, and maintaining strong relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively managed customer interactions in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your attention to detail and ability to remain calm under pressure, as these traits are crucial for success in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.