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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure smooth order processing in a fast-paced environment.
- Company: Join a supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share scheme, hybrid working, and healthcare plan.
- Other info: Enjoy 25 days annual leave and opportunities for long-term career development.
- Why this job: Make a real difference by delivering first-class service and building strong customer relationships.
- Qualifications: Experience in customer service with excellent communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months' service.
- Working hours: 8.30am - 4.45pm or 8.45am -5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Service Advisor in Blantyre employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Blantyre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves handling customer enquiries through various channels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience you have in managing customer relationships.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you have the strong problem-solving skills we’re looking for in a fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our supportive team!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer enquiries, processing orders, and maintaining relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided clear updates. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled customer problems. Highlight your attention to detail and how you prioritised tasks in a busy environment. This will illustrate your proactive attitude and ability to remain calm under pressure, which are crucial for this role.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding their approach to customer service and teamwork will allow you to tailor your responses to align with their expectations. It also shows that you’re serious about becoming part of their team.