At a Glance
- Tasks: Manage customer enquiries and ensure smooth order processing in a fast-paced environment.
- Company: Join a supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share scheme, hybrid working, and healthcare plan.
- Other info: Enjoy 25 days annual leave and a dynamic work culture.
- Why this job: Be part of a team that values customer relationships and offers long-term development.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 27000 - 27000 € per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months’ service.
- Working hours: 8.30am - 4.45pm or 8.45am -5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Customer Advisor Training in Blantyre employer: Murray Recruitment
Murray Recruitment offers an exceptional working environment for Customer Service Advisors in Blantyre, where employees are valued and supported in their roles. With a competitive salary, profit-sharing scheme, and opportunities for hybrid working, the company fosters a culture of growth and collaboration, ensuring that team members can thrive while delivering outstanding customer service. The commitment to employee development and a supportive atmosphere makes this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Training in Blantyre
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at the company you're eyeing. A personal connection can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your customer service skills and how you handle challenging situations.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Advisor Training in Blantyre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the key responsibilities mentioned in the job description.
Showcase Your Skills:Don’t forget to emphasise your communication and organisational skills! We want to see how you can handle customer enquiries and manage orders efficiently, so give us examples of when you've done this before.
Be Professional Yet Personable:While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application, showing us that you’re not just another candidate but someone who can build strong customer relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to maintain strong customer relationships. This will showcase your practical knowledge and readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions. This will highlight your interpersonal skills and ability to connect with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
