At a Glance
- Tasks: Manage customer enquiries and process orders while delivering top-notch service.
- Company: Join a fast-paced, supportive organisation focused on outstanding customer service.
- Benefits: Competitive salary, profit share scheme, hybrid working, and healthcare plan.
- Other info: Enjoy 25 days annual leave and opportunities for long-term career growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 27000 - 27000 € per year.
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Blantyre. This is an excellent opportunity for an experienced customer-focused professional to join a fast-paced and supportive organisation, playing a key role in delivering outstanding customer service and ensuring the smooth coordination of orders and deliveries.
Role Overview
The Customer Service Advisor will be responsible for managing customer enquiries, processing orders and quotations, coordinating with internal departments, and maintaining strong customer relationships. The successful candidate will thrive in a busy environment, providing a first-class service while ensuring customer needs are met efficiently and professionally.
Key Responsibilities
- Handle customer enquiries via inbound calls, email, live chat, web enquiries, and online portals, ensuring all enquiries are managed from start to finish with a high level of customer care.
- Process customer orders and quotations accurately and within agreed timescales.
- Communicate with customers regarding deliveries, delays, returns, and faulty products, providing clear and timely updates.
- Provide product and technical information, identifying customer requirements and making suitable recommendations.
- Liaise with internal technical departments to ensure customer needs and expectations are fully met.
- Support the external sales team and collaborate effectively with other internal departments.
- Maintain accurate and up-to-date customer account records and documentation.
- Deliver a consistently high standard of customer service and administrative support.
- Undertake additional duties as required to support the wider business operation.
Skills & Experience
- Previous experience within a customer service, sales support, or order processing environment.
- Excellent communication and interpersonal skills with the ability to build strong customer relationships.
- Strong organisational skills with the ability to prioritise workload and multitask effectively.
- Customer-focused with a proactive and positive attitude.
- Strong problem-solving skills with excellent attention to detail and accuracy.
- Commercial awareness and confidence in recommending products and solutions.
- Proficient in Microsoft Office and ERP/CRM systems.
- A supportive team player with a cooperative and professional approach.
- Ability to remain calm and efficient within a fast-paced environment.
Offering
- Competitive salary up to £27,000 per annum.
- Company Ex Gratia Profit Share Scheme following 12 months’ service.
- Working hours: 8.30am - 4.45pm or 8.45am -5pm Monday to Friday.
- Part time Hybrid working after the initial training period (optional).
- Healthcare Plan available after successful completion of probation period.
- 25 days annual leave plus statutory holidays.
- Supportive working environment with opportunities for long-term development.
Client Training Administrator in Blantyre employer: Murray Recruitment
Murray Recruitment is an exceptional employer located in Blantyre, offering a dynamic and supportive work environment for customer service professionals. With competitive salaries, a profit share scheme, and opportunities for hybrid working, employees benefit from a strong focus on personal development and a culture that values teamwork and customer satisfaction. Join us to be part of a thriving organisation where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Client Training Administrator in Blantyre
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Client Training Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend using the STAR method to structure your answers, especially when discussing your customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Client Training Administrator in Blantyre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Training Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to showcase any experience you have with managing customer enquiries.
Be Organised and Detail-Oriented:We love candidates who can juggle multiple tasks while keeping everything organised. In your application, mention any experience you have with order processing or maintaining accurate records. It’ll show us you’re ready for the fast-paced environment!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer enquiries, processing orders, and maintaining relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively managed customer interactions in the past. Think about times when you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous customer service roles and how you overcame them. Highlight your attention to detail and ability to remain calm under pressure. This will show the interviewer that you can handle the fast-paced environment they mentioned.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
