At a Glance
- Tasks: Coordinate transport bookings and support customers in a fast-paced logistics environment.
- Company: Join a dynamic logistics organisation in Bathgate with a customer-focused team.
- Benefits: Starting salary of £25,500, full training, and career progression opportunities.
- Other info: Enjoy a supportive team atmosphere and the chance to grow your career.
- Why this job: Perfect for those who thrive on multitasking and delivering exceptional customer service.
- Qualifications: Experience in customer service or logistics is a plus, but training is provided.
The predicted salary is between 25500 - 25500 £ per year.
Murray Recruitment are recruiting an Operations Assistant for our client based in Bathgate.
Role Overview
This is an excellent opportunity to join a busy and fast-paced logistics organisation in a customer-focused Operations team. The successful candidate will play a key role in coordinating time-critical transport bookings, supporting customers, drivers, and suppliers to ensure the smooth delivery of services. This varied position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional customer service while managing multiple priorities.
Key Responsibilities
- Handle incoming telephone and email enquiries relating to same-day transport and logistics services.
- Process customer bookings accurately and efficiently.
- Monitor and track deliveries, providing updates to customers and internal stakeholders.
- Liaise with drivers, suppliers, customers, and colleagues to ensure the successful completion of transport requirements.
- Coordinate and manage time-sensitive shipments.
- Prepare reports and maintain accurate operational records.
- Support the management of specialist transport requirements and large distribution projects on a rotational basis.
- Authorise invoices and assist with pricing activities.
- Monitor third-party shipments and resolve any delivery queries.
- Carry out a variety of administrative duties to support the Operations team.
- Participate in the out-of-hours rota to support the 24/7 operation.
Skills & Experience
- Previous experience within a busy office, customer service, call centre, or logistics environment.
- Excellent telephone manner and strong communication skills.
- Good IT skills, including Microsoft Office, particularly Excel.
- High level of accuracy and excellent attention to detail.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work effectively both independently and as part of a team.
- A proactive, can-do attitude with a willingness to learn and develop.
- Good geographical knowledge is advantageous.
- Previous experience within transport or logistics would be beneficial but is not essential, as full training will be provided.
Offering
- Starting salary of £25,500 per annum.
- Full-time, permanent position.
- Monday to Friday, working an 8-hour shift between 8.00am and 6.00pm.
- Full training and ongoing development provided.
- Opportunity to build a long-term career within a growing logistics organisation.
- Varied and fast-paced role with excellent career progression opportunities.
- Supportive team environment.
Operations Assistant in Bathgate employer: Murray Recruitment
Murray Recruitment offers an exceptional working environment for the Operations Assistant role in Bathgate, where employees thrive in a dynamic and customer-focused logistics team. With a commitment to professional development, the company provides comprehensive training and clear pathways for career progression, all within a supportive and collaborative atmosphere. Employees enjoy a competitive salary, a varied workday, and the opportunity to make a meaningful impact in a fast-paced industry.
