At a Glance
- Tasks: Coordinate customer service and engineering support while managing administrative operations.
- Company: Join a well-established organisation in the technical services sector.
- Benefits: Competitive salary, annual bonus, 31 days holiday, and career progression.
- Other info: Enjoy ongoing training and the chance to work in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in administration and strong skills in Microsoft Word and Excel.
The predicted salary is between 26000 - 28000 £ per year.
Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow.
This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.
Role Overview
Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations.
This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently
- Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements
- Raise purchase orders for materials and subcontractor services as required
- Allocate and issue tasks to mobile service engineers through the IFS system
- Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works
- Prepare quotations and annual maintenance contracts using company templates for customer issue and review
- Collate and verify engineer timesheets for payroll and costing purposes
- Maintain and update company systems including IFS, People HR, and Assure H&S
- Order stationery, PPE, and office supplies as required
- Provide general office administration support including scanning, mail handling, travel booking, and document management
Skills & Experience
- Previous experience within an administrative or business support role
- Experience within a field services, engineering, or facilities environment would be advantageous
- Strong proficiency in Microsoft Word and Excel
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines
- Strong communication skills with the confidence to liaise with stakeholders at all levels
- Ability to work effectively within a busy and fast-moving environment
- High attention to detail and strong administrative accuracy
- Proactive and customer-focused approach
- Ability to identify and understand the needs of both internal and external stakeholders
- Offering
- Salary of £26,000 – £28,000 per annum depending on
- Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm
- Annual performance-related bonus scheme
- 31 days holiday inclusive of public holidays
- Company pension scheme
- Life insurance
- Employee discount programme
- Referral bonus scheme
- On-site parking
- Sick pay scheme
- Opportunity to join an employee-owned business
- Ongoing training, development, and career progression opportunities
- Full-time, permanent position based in Glasgow
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Paisley
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Murray Recruitment Ltd!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Business Support Administrator in Paisley
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Murray Recruitment Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Murray Recruitment Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Murray Recruitment Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
