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- Tasks: Provide essential helpdesk support and coordinate operations for a busy team.
- Company: Join a dynamic company in Lanarkshire with a focus on service excellence.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a company pension scheme.
- Why this job: Be the first point of contact and make a real difference in customer interactions.
- Qualifications: Experience in helpdesk or admin roles, strong communication, and organisational skills.
- Other info: Monday to Friday hours with free onsite parking and opportunities for growth.
The predicted salary is between 26000 - 27000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
Role Overview: This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities:
- Act as the first point of contact for incoming phone calls and enquiries.
- Update and monitor customer portals.
- Assist with invoicing and raising jobs using CLIK software.
- Create RAMS (Risk Assessments and Method Statements) for customers.
- Liaise with engineers and chase weekly job sheets.
- Manage and book training courses, maintaining internal training records.
- Oversee company vehicles, including booking servicing and MOTs.
- Support internal audits in line with ISO standards.
- Complete and submit forms for company accreditations.
Skills & Experience:
- Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
- Familiarity with job management systems such as CLIK or SIMPRO (desirable).
- Excellent communication and organisational skills.
- Strong attention to detail and ability to manage multiple priorities.
- Proficient in Microsoft Office applications.
- Knowledge of RAMS and ISO auditing processes would be advantageous.
Offering:
- Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
- Salary of £26,000 – £27,000 per annum, depending on experience.
- 28 days holiday per year, inclusive of bank holidays.
- Company pension scheme.
- Free onsite parking.
Helpdesk Administrator employer: Murray Recruitment Ltd
Contact Detail:
Murray Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to helpdesk roles. Think about how your previous experience aligns with the responsibilities listed in the job description. We want to highlight our skills effectively!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us determine if the company is the right fit for us. Plus, it’s a great way to engage with the interviewer.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that can set us apart from other candidates. Let’s express our appreciation for the opportunity and reiterate our interest in the position!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or administrative roles. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Be sure to mention any relevant experience with job management systems like CLIK or SIMPRO.
Show Off Your Communication Skills: Since this role involves being the first point of contact, we need to see your excellent communication skills in action. Make sure your application is clear, concise, and free of typos – it’s all about attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Murray Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing customer interactions and using CLIK software. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated with customers or colleagues in previous roles. This will highlight your ability to be the first point of contact for incoming enquiries.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage multiple priorities. Think of specific instances where you've successfully juggled tasks, like coordinating training courses or overseeing company vehicles. This will show that you can handle the busy nature of the office and field-based team.
✨Prepare Questions About the Company
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's operations, their use of ISO standards, or how they support their helpdesk team. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
