At a Glance
- Tasks: Support customer service and engineering teams while managing administrative operations.
- Company: Join a well-established organisation in the technical services sector.
- Benefits: Competitive salary, bonus scheme, 31 days holiday, and career progression.
- Other info: Full-time role with ongoing training and development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Previous admin experience and strong organisational skills required.
The predicted salary is between 28000 - 28000 £ per year.
Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.
Role Overview
Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently.
- Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements.
- Raise purchase orders for materials and subcontractor services as required.
- Allocate and issue tasks to mobile service engineers through the IFS system.
- Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works.
- Prepare quotations and annual maintenance contracts using company templates for customer issue and review.
- Collate and verify engineer timesheets for payroll and costing purposes.
- Maintain and update company systems including IFS, PeopleHR, and Assure H&S.
- Order stationery, PPE, and office supplies as required.
- Provide general office administration support including scanning, mail handling, travel booking, and document management.
Skills & Experience
- Previous experience within an administrative or business support role.
- Experience within a field services, engineering, or facilities environment would be advantageous.
- Strong proficiency in Microsoft Word and Excel.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Strong communication skills with the confidence to liaise with stakeholders at all levels.
- Ability to work effectively within a busy and fast-moving environment.
- High attention to detail and strong administrative accuracy.
- Proactive and customer-focused approach.
- Ability to identify and understand the needs of both internal and external stakeholders.
Offering
- Salary of £26,000 – £28,000 per annum depending on experience.
- Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm.
- Annual performance-related bonus scheme.
- 31 days holiday inclusive of public holidays.
- Company pension scheme.
- Life insurance.
- Employee discount programme.
- Referral bonus scheme.
- On-site parking.
- Sick pay scheme.
- Opportunity to join an employee-owned business.
- Ongoing training, development, and career progression opportunities.
- Full-time, permanent position based in Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Murray Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Murray Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Murray Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Murray Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Murray Recruitment Ltd!
How to prepare for a job interview at Murray Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
