At a Glance
- Tasks: Coordinate customer service and engineering support while managing administrative operations.
- Company: Join a well-established organisation in the specialist technical services sector.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Exciting opportunity for career development in a supportive workplace.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Proactive, organised individuals who can manage multiple priorities are encouraged to apply.
The predicted salary is between 25000 - 30000 £ per year.
Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.
Role Overview
Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently.
- Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements.
- Raise purchase orders for materials and subcontractor services as required.
- Allocate and issue tasks to mobile service engineers through the IFS system.
- Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works.
- Prepare quotations and annual maintenance contracts using company templates for customer issue and review.
- Collate and verify engineer timesheets for payroll and costing purposes.
- Maintain and update company systems including IFS, PeopleHR, and Assure H.
