Sales Manager - Aftersales in Devon, Exeter

Are you an experienced automotive Aftersales leader ready to take ownership of a high-performing Volkswagen service operation? The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Volkswagen Retailer in Plymouth. This is a fantastic opportunity to join one of the industry's most respected brands and play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.

Aftersales is the heartbeat of a successful retailer. In this role, you will lead a talented team across service reception, parts and workshop, ensuring every customer experience reflects the quality and professionalism expected from the Volkswagen brand. For the right leader, this is a rare opportunity to shape the performance, culture and customer journey of a major department within a successful retailer.

In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.

• Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop
• Creating a positive, high-performance culture focused on customer satisfaction and operational excellence
• Coaching, mentoring and developing team members through regular one-to-ones and performance reviews
• Supporting recruitment, training and succession planning to build a strong future team

Operational Performance & Workshop Efficiency

• Managing workshop loading, labour sales and first-time fix performance
• Ensuring effective implementation of Volkswagen service core processes
• Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience

Commercial Performance & Profitability

• Owning service, labour and parts revenue performance against targets
• Driving parts sales performance, stock turn and inventory control
• Using data and KPI analysis to identify opportunities for continuous improvement

Customer Experience & Retention

• Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships
• Ensuring the highest standards of communication and service across all customer touchpoints

Compliance & Brand Standards

• Ensuring full compliance with Volkswagen brand standards and manufacturer requirements
• Maintaining departmental adherence to company policies and industry guidelines
• Protecting departmental assets, tools and stock control processes

We are looking for a proven automotive Aftersales leader who brings:

• A strong track record managing a franchised Aftersales department
• Excellent commercial awareness and a data-driven approach to performance management
• Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction
• The ability to balance operational efficiency with exceptional customer care

This is a senior leadership role with excellent rewards and long-term career opportunity, including:

• Competitive salary with performance bonus scheme
• Company car
• Life Insurance
• Health Cash Plan
• Company Pension Scheme
• 31+ days holiday
• Retailer Car Scheme
• Bike to Work Scheme

This isn't just another Aftersales Manager vacancy. It's an opportunity to lead a key department within a major Volkswagen retailer, influence customer loyalty and drive the long-term profitability of the business. If you are an ambitious automotive Aftersales leader ready for your next challenge, we would love to hear from you. Apply today and join Murray Group in delivering the next chapter of Volkswagen Aftersales excellence.