After Sales Manager in Devon, Exeter

Are you an experienced automotive Aftersales leader ready to take ownership of a high-performing Volkswagen service operation? The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Volkswagen Retailer in Plymouth. This is a fantastic opportunity to join one of the industry's most respected brands and play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.

Aftersales is the heartbeat of a successful retailer. In this role, you will lead a talented team across service reception, parts and workshop, ensuring every customer experience reflects the quality and professionalism expected from the Volkswagen brand. For the right leader, this is a rare opportunity to shape the performance, culture and customer journey of a major department within a successful retailer.

What You'll Be Responsible For

• Overseeing the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.

Leadership & Team Development

• Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop.
• Creating a positive, high-performance culture focused on customer satisfaction and operational excellence.
• Coaching, mentoring and developing team members through regular one-to-ones and performance reviews.
• Supporting recruitment, training and succession planning to build a strong future team.

Operational Performance & Workshop Efficiency

• Driving workshop productivity, utilisation and efficiency.
• Managing workshop loading, labour sales and first-time fix performance.
• Ensuring effective implementation of Volkswagen service core processes.
• Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience.

Commercial Performance & Profitability

• Owning service, labour and parts revenue performance against targets.
• Managing departmental costs, margins and stock levels to optimise profitability.
• Driving parts sales performance, stock turn and inventory control.
• Using data and KPI analysis to identify opportunities for continuous improvement.

Customer Experience & Retention

• Delivering exceptional levels of customer satisfaction and retention.
• Leading the resolution of complex customer concerns with professionalism and integrity.
• Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships.
• Ensuring the highest standards of communication and service across all customer touchpoints.

Compliance & Brand Standards

• Ensuring full compliance with Volkswagen brand standards and manufacturer requirements.
• Maintaining departmental adherence to company policies and industry guidelines.
• Protecting departmental assets, tools and stock control processes.

Who We're Looking For

• A proven automotive Aftersales leader with a strong track record managing a franchised Aftersales department.
• Excellent commercial awareness and a data-driven approach to performance management.
• Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction.
• A confident, motivational leadership style that brings out the best in teams.
• Strong problem-solving skills and the ability to resolve customer concerns effectively.
• The ability to balance operational efficiency with exceptional customer care.
• VAG experience would be advantageous but is not essential for the right candidate with strong franchised dealer experience.

What We Offer

• Competitive salary with performance bonus scheme.
• Company car.
• Life Insurance.
• Health Cash Plan.
• Company Pension Scheme.
• 31+ days holiday.
• Retailer Car Scheme.
• Bike to Work Scheme.

This isn't just another Aftersales Manager vacancy. It's an opportunity to lead a key department within a major Volkswagen retailer, influence customer loyalty and drive the long-term profitability of the business. If you are an ambitious automotive Aftersales leader ready for your next challenge, we would love to hear from you. Apply today and join Murray Group in delivering the next chapter of Volkswagen Aftersales excellence.