Business Support Administrator in Tipton

Alongside our operational teams, we have a growing team of staff who provide valuable support in maintaining our community services. You could be one of them, sharing your skills and enthusiasm to help create a team that is flexible, responsive, with opportunities to learn and develop.

Contract Type: Fixed-Term (Maternity Cover) until October 2027

Salary: £24,629.99 per annum

Hours: 37 hours per week (5 over 7 day rota between 09:00 and 20:00, including bank holidays)

Main duties of the job:

• Provide an efficient and effective office administration service by greeting visitors, answering the telephone, taking messages, filing and scanning documents.
• Create and maintain CRMs, databases, files and other records.
• Collate data and run reports.
• Take referrals and answer queries from referring organisations and service users.
• Use a comprehensive database to enter all client information and service intervention details and to produce reports using Microsoft Excel, Access and other database systems.
• Work closely with the Data Analyst to provide information/data for management reporting requirements.
• Be responsible for administration and monitoring processes of client records and the collation of service statistics inclusive of Charity Log and other project databases.
• Work alongside other colleagues and provide additional administrative support to different services as and when required.
• Liaise with other organisations regarding supporting clients including Murray Hall partners and other health professionals.
• Ensure changes to client circumstances are appropriately recorded on client files/database and other services informed where required.
• Type letters, reports and general documents using Microsoft Word, including minutes of meetings when and where required and attendance at meetings for notetaking, as and when required.
• Be responsible for the efficient processing of all daily outgoing mail.
• Assist in the purchasing of goods/services, completing appropriate forms and maintaining a purchase order record.
• Assist in the preparation of marketing materials for events/promotional activities, producing simple publicity material such as posters and flyers using appropriate software packages.
• Check all invoices against activity in accordance with Murray Hall Community Trust financial processes.
• Assist in managing the service petty cash system in line with finance procedures, and inputting invoice information where required.
• Participate in supervision and appraisal meetings with Business Support Administrator Team Leader.
• Attend any mandatory and relevant training and induction courses in line with the job posting.
• Work in accordance with necessary policies, procedures, guidelines, protocols and appropriate code of ethics.
• Raise awareness and promote the work of the charity.
• Promote equal opportunities and an open approach in all areas of work, bearing in mind the need to maintain appropriate confidentiality at all times.
• Undertake any other duties commensurate with grade as delegated by Service Manager.

Requirements / What we are looking for:

• NVQ Level 2 in Business Administration or equivalent experience.
• Previous experience in a busy office or reception environment.
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and training will be provided in bespoke database systems.
• Clear and concise communication skills (verbal, non‑verbal, written and listening) and ability to use appropriate communication methods (telephone, face to face, email, social media etc.).
• Demonstrated organisational and time‑management skills, ability to prioritise workload and work on own initiative.
• Ability to maintain accurate recording systems.
• Knowledge of protection procedures, record‑keeping and information processing, including safeguarding.
• Ability to manage boundaries with both clients and professionals.
• Ability to handle confidential material in accordance with confidentiality policy and GDPR policy.
• Demonstrated mature attitude with good listening skills.
• Awareness and understanding of people with diverse backgrounds and a commitment to equal opportunities.
• Good communication at all levels from general public, clients and professionals.
• Good writing and reading skills, ability to demonstrate understanding of service users and their carers.
• Aware of the voluntary sector.
• Good standard general education including GCSE grade C or higher (or equivalent) in Maths and English.
• Committed to continuous education through workshops, seminars and conferences.
• Hold or be working towards a recognisable business administration qualification.
• Experience of working with members of the public in a health and social care context, working with multi‑disciplinary teams and as an effective team player.
• Proven experience of maintaining data reporting systems and generating meaningful reports.
• Experience of direct contact with service users or other vulnerable groups.
• Experience of reception duties and hospitality requirements.

About us:

We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.

Benefits:

• 28 days annual leave and 8 days bank holiday (pro rata for part‑time employees).
• Flexible working where suitable to the role.
• Employee Assistance Programme.
• Free on‑site parking.
• Comprehensive training and development opportunities.
• Exclusive deals and discounts on products and services.
• Friendly and supportive working environment.

Equal opportunities: Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.

Security checks: This role will be subject to a Basic DBS check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.