At a Glance
- Tasks: Manage the switchboard, greet visitors, and oversee meeting room bookings.
- Company: Join Murphy, a leading innovator in the energy sector with a diverse workforce.
- Benefits: Enjoy 27 days holiday, a bonus scheme, and professional development opportunities.
- Other info: Work in a supportive environment with a commitment to sustainability and innovation.
- Why this job: Be part of a dynamic team making a real impact in the energy industry.
- Qualifications: Previous reception or hospitality experience and excellent communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
Murphy is recruiting for a Receptionist to work with the Energy Team on the SSE ASTI Framework. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come.
A day in the life of a Murphy Receptionist:
- Operation of central switchboard
- Management of desk and meeting room bookings
- Directing visitors and greeting guests and contractors to areas of work or meeting locations
- Incoming and outgoing mail/ mail room
- Ensuring that meeting rooms are kept presentable when not in use
- Management of inbound/outbound post and deliveries
- Provision of daily and weekly status reports for office (occupancy, call volume, helpdesk tickets, FM/ Building services compliance checks and AOB)
- Management of local office consumables
- Oversight of service standards from key framework providers such as cleaning, security, maintenance, catering
- Granting of local supplier invoices
- Raising orders through procurement where required
Still interested, does this sound like you?
- Previous reception or hospitality experience
- Good attention to detail
- Must have excellent communication skills
- Excellent organisational skills and the ability to prioritise a busy workload
- Knowledge of Facilities Management processes preferable
- IT Skills: Outlook, Excel, Word
What’s in it for you?
- 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay and a maternity returners bonus
- Extra weeks holiday for all employees getting married and a wedding bonus
- Subsidised canteen facilities in core locations
- Dedicated and continued investment in your professional development
- Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc.
About Murphy: Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.8bn and £23m invested in environmentally friendly plant in 2024 there really is #MoretoMurphy.
If you are unable to apply via the usual process, please call James Hing on 07353 134946 to discuss in more detail.
Murphy is unable to employ anyone who does not have the legal right to live and work in the UK.
Receptionist employer: Murphy
Murphy is an exceptional employer, offering a dynamic work environment in the heart of London and the South West, where you can contribute to innovative energy projects that secure the future. With a strong commitment to employee growth, we provide extensive professional development opportunities, competitive benefits including a generous holiday allowance, and a supportive culture that values work-life balance and well-being. Join us to be part of a forward-thinking team that prioritises sustainability and invests in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Murphy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Murphy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Murphy:Your cover letter is your chance to shine! Tell us why you want to work at Murphy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Murphy!
How to prepare for a job interview at Murphy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
