At a Glance
- Tasks: Provide 2nd and 3rd line IT support, ensuring smooth operations across various projects.
- Company: Join Murphy, a leading employer in infrastructure solutions with a diverse workforce.
- Benefits: Enjoy 27 days holiday, competitive salary, bonuses, and professional development opportunities.
- Other info: Dynamic work environment with excellent career growth and a focus on employee well-being.
- Why this job: Make a real impact in IT while working with cutting-edge technology and a supportive team.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of ITIL principles required.
The predicted salary is between 31500 - 38500 £ per year.
- Murphy is recruiting for a
- IT Technician to work with the
- IT team at Stone Cross - Wigan - WA3 3JD
Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources.
So that our teams out on projects can run smoothly it is vital that we have robust support functions in place.
We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed.
We focus on employee development, providing a culture of innovation and positive work-life balance.
As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments.
Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services.
The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards.
You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations
- A day in the life of a Murphy Senior IT Support Technician
- Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required.
- Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution.
- Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates.
- Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites.
- Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests.
- Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites.
- Maintain accurate planning and tracking of site activities through the Project Site Planner.
- Provide on-site IT operational support where required to ensure site readiness and smooth project delivery.
- Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards.
- Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards.
- Track risks, dependencies and progress for assigned activities, escalating issues appropriately.
- Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation.
- Apply ITIL principles across BAU support and project delivery activities.
- Assist with Business Continuity and Disaster Recovery testing and reporting.
- Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB.
- Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs.
- Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls.
- Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services.
- Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required.
- Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work.
- Share knowledge, provide guidance and mentor junior or assistant team members.
Still interested, does this sound like you?
- Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery.
- Proven experience providing 2nd / 3rd line IT support in a service-focused environment.
- Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments.
- Experience supporting and delivering IT services to remote and project-based sites.
- Knowledge of ITIL principles and service management processes.
- Experience with asset management, CMDB maintenance and configuration control.
- Understanding of IT security best practices and supporting security incident response and remediation.
- Ability to manage multiple priorities across BAU support and project activities.
- Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders.
- Strong interpersonal skills and a collaborative, team-focused approach.
What’s in it for you?
- 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay and a maternity returners bonus
- Extra weeks holiday for all employees getting married and a wedding bonus
- Subsidised canteen facilities in core locations
- Dedicated and continued investment in your professional development
- Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
- About Murphy
Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year.
At Murphy, we are incredibly proud of our diverse workforce.
Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages.
With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is
- #Moreto Murphy
- If you are unable to apply via the usual process, please call
- Lorna Rhodes on
07801 960464 to discuss in more detail.
Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
IT Technician employer: Murphy
Murphy is an exceptional employer, offering a dynamic work environment in Kentish Town, London, where innovation meets collaboration. With a strong emphasis on professional development, employees benefit from salary reviews, bonuses, and unique perks that promote a healthy work-life balance. Join a team that values safety, quality, and team growth, making every project a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Murphy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Murphy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Murphy!
✨Direct Apply to Murphy
Let's not forget to apply directly through the Murphy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Murphy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Murphy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Murphy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
