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- Tasks: Provide critical IT support and manage technical incidents at project sites.
- Company: Leading infrastructure solutions provider with a focus on teamwork.
- Benefits: Attractive benefits, professional growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Extensive IT support experience and strong troubleshooting skills required.
- Other info: Opportunity to work in a collaborative environment with career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading infrastructure solutions provider is seeking a Senior IT Support Technician to provide critical IT support at project sites. This role involves delivering 2nd and 3rd line support, managing technical incidents, and collaborating closely with teams and stakeholders to ensure seamless IT operations.
The ideal candidate will have extensive experience in IT support, strong troubleshooting skills, and a solid understanding of ITIL principles. This position offers opportunities for professional growth and attractive benefits in a supportive work environment.
Senior IT Support Technician - 2nd/3rd Line & Project Sites in Golborne employer: Murphy
Contact Detail:
Murphy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician - 2nd/3rd Line & Project Sites in Golborne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior IT Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled technical incidents in the past. This will demonstrate your troubleshooting prowess and give them confidence in your abilities.
✨Tip Number 3
Stay updated on industry trends! Make sure you're aware of the latest developments in IT support and ITIL principles. This knowledge will not only help you in interviews but also show that you're passionate about your field and committed to professional growth.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Senior IT Support Technician position. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace Senior IT Support Technician - 2nd/3rd Line & Project Sites in Golborne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise and any relevant ITIL knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed technical incidents and collaborated with teams in the past.
Showcase Your Problem-Solving Skills: In your application, highlight situations where you’ve successfully resolved complex IT issues. We love seeing candidates who can think on their feet and deliver effective solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Murphy
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Understanding how ITIL principles apply to incident management and service delivery will show that you're not just technically savvy but also aligned with best practices in IT support.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving abilities and how you collaborated with teams to achieve successful outcomes.
✨Familiarise Yourself with the Company
Research the infrastructure solutions provider and their projects. Knowing their key services and recent developments will help you tailor your responses and demonstrate genuine interest in the role and the company’s mission.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT support role. This shows that you're engaged and eager to contribute to their success.
