Forward Deployed Engineer - London

Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we are tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and SMS to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we are setting a new standard for how businesses recover payments.

As a Senior Solutions Engineer at Murphy, you are the technical and strategic partner for our most important clients. You will own complex post-sales relationships end-to-end, define architectures, lead high-impact implementations, and ensure our enterprise clients unlock maximum business value from Murphy. You bring strong technical depth, excellent client leadership, and the ability to operate autonomously in high-stakes environments. You will collaborate closely with engineering, product, and GTM to deliver exceptional outcomes at speed.

Responsibilities

• Own technical relationships with enterprise and strategic accounts, from onboarding to renewal.
• Translate complex business needs into scalable solution architectures, integrations, and execution plans.
• Lead technical deployments, ensuring reliability, performance, and long-term scalability.
• Act as the voice of the client in product discussions, influencing roadmap with high-quality insights.
• Triage and resolve highly complex issues across APIs, data pipelines, workflows, and integrations.
• Proactively analyze client usage to drive optimization and prevent future issues.
• Produce advanced solution documentation, integration specs, and architecture diagrams.
• Coordinate cross-team technical initiatives, leading execution with product, engineering, and operations.
• Communicate progress and risk clearly to both internal teams and executive-level client stakeholders.
• Maintain high standards of speed, quality, and reliability.
• Identify and shape upsell opportunities through technical insight and business alignment.
• Support key GTM initiatives, helping unlock growth within enterprise accounts.
• Mentor junior and mid-level Solutions Engineers and raise the technical bar across the organisation.

Requirements

• 4+ years in Solutions Engineering, Implementation Engineering, Technical Consulting, or highly relevant technical roles.
• Engineering, data, or technical background.
• Proven track record owning large/complex accounts and integrations.
• Excellent problem-solving skills under pressure.
• Strong architectural thinking and ability to communicate with both technical and non-technical audiences.
• Autonomous, proactive, and highly accountable.
• Fluent English; Spanish and other languages are a plus.
• Bonus: experience in AI, fintech, payments, or debt recovery environments.

This role involves occasional short trips to the UK and other European destinations to visit clients, so availability for travel is required.

What We Offer

• Stock options: Because we all build Murphy together – you will own a piece of what we are creating.
• Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
• Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.
• Benefits: We are currently designing our Benefits package for London. Please stay tuned.
• Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in London, surrounded by a thriving tech scene, and 2 days of remote work. But if there is one thing that defines us, it is flexibility: we trust you to organize your time and space in the way that helps you do your best work.

Our Process

We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here is what you can expect:

• First Interview – Getting to Know You: A conversation with a future teammate who is excited to find a new colleague. We will talk about your story, what drives you, and what you are looking for next—no trick questions, just a genuine exchange.
• Second Interview – Deep Dive: You will meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.
• Tech Assessment or Business Case: A practical exercise to see how you approach challenges similar to those you would tackle at Murphy. You will have time to reflect and showcase your thinking—no rush, no surprises.
• Meet the Founders: Finally, you will get to meet with the founders and the Hiring Manager. It is the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues.

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.