Deployment Strategist - London

Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we are tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and SMS to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we are setting a new standard for how businesses recover payments.

As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward.

About the Role

Own the client relationship and performance of Murphy's product post-greenlight by leading live deployments, monitoring KPIs, and continuously optimizing configurations, prompts, dashboards, and integrations. The Deployment Strategist is responsible for translating POC learnings into sustained production outcomes, driving iterative improvement over time, and ensuring the product delivers measurable value that supports long-term adoption and expansion.

Responsibilities

• Successful POC Delivery: Effective partnership and handover with the Solutions Engineer. Validate POC greenlight criteria; execute POC launch on controlled data sets; monitor performance and iterate key components (dashboards, prompts, configs, policies) to drive KPI improvement.
• Client Relationship Ownership: Be the trusted strategic partner for the client throughout — lead weekly KPI reviews, maintain clear communication, manage expectations, and drive decisions.
• Outcome Reporting & Recommendations: Produce comprehensive reports with quantified success/failure metrics and articulate go/no-go recommendations and roll-out plans with milestones and dependencies.
• Business Expansion & Integration: Identify and negotiate expansion opportunities or upsells based on insights from project performance; coordinate API/SFTP integration and custom feature work as needed. Partner with FDEs to properly set up integrations based on requirements.

Requirements

• Analytical & Outcome focused: Ability to translate data insights into action, works with measurable success criteria and continuously evaluates outcomes to pivot strategy when needed.
• Client Centric & Relationship Leadership: Builds trust with client stakeholders through clear communication, proactive problem solving, and demonstrated ownership of delivering value.
• Operational Delivery & Execution Excellence: Manages complex, multi-task initiatives with rigor, from initial setup and launch through iterative refinement, milestone tracking, and final reporting.
• Cross-Functional Collaboration: Works effectively with product, engineering, sales, operations and solutions engineers to align on technical needs, surface product insights, and iterate assets like dashboards owned by OPS and configurations supported by tech, where necessary.
• Commercial Acumen: Understands business contexts and outcomes to identify meaningful upsell/expansion paths and makes data-backed cases for next steps.

What we offer

• Salary: €45.000 – €75.000 gross/year according to seniority.
• Stock options: Because we all build Murphy together – you will own a piece of what we are creating.
• Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
• Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.
• Healthy meals: Enjoy daily meals with Nora Foods. We cover 50% of each order.
• Cobee card: Flexible compensation for transport and restaurants, so you can make the most of your net salary.
• Ride into work: We cover 50% of your subscription for a Panot e-bike.
• Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Poblenou, surrounded by a thriving tech scene, and 2 days of remote work.

Our Process

We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here’s what you can expect:

• First Interview – Getting to Know You: A conversation with a future teammate who is excited to find a new colleague. We will talk about your story, what drives you, and what you are looking for next—no trick questions, just a genuine exchange.
• Second Interview – Deep Dive: You will meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.
• Tech Assessment or Business Case: A practical exercise to see how you approach challenges similar to those you would tackle at Murphy. You will have time to reflect and showcase your thinking—no rush, no surprises.
• Coffee at the Office with the Founders: Finally, you will join us in our Barcelona office for a relaxed coffee with the founders and the Hiring Manager. It’s the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues.

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.