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- Tasks: Assist clients with patent renewals and ensure timely processing of instructions.
- Company: Join a leading global IP firm with over 50 years of expertise.
- Benefits: Enjoy 28 days leave, pension contributions, and career development opportunities.
- Why this job: Make a real impact in the world of intellectual property while growing your skills.
- Qualifications: Experience in renewals or IP admin is a plus; strong attention to detail required.
- Other info: Be part of a collaborative team culture with exciting social events.
The predicted salary is between 30000 - 42000 £ per year.
For over 50 years we’ve built a reputation as one of the world’s leading strategic IP firms. Trusted by global innovators and businesses to realise and protect the true value of their intellectual assets, our work is consistently recognised in major IP, business and ESG awards and rankings. Our global office network spans Europe, North America and Asia. With over 400 employees (including over 120 attorneys) worldwide, our people have leading IP expertise across many industries.
You would be part of our IP Services Renewals Team who manage the payment of over 30,000 cases due for renewal in any one year and monitor almost 100,000 maintenance fees in total. We have a worldwide client base handled by a team who are based in Glasgow, London and Leeds. Our Patent Renewal process is separated into client facing, administrative and payment processing sections. This role sits within the client facing group responsible for onboarding new cases, advising clients of renewal dates, obtaining & processing instructions, and ensuring our internal renewal records are up to date for each client leading to the effective and efficient conclusion of the renewal cycle including invoicing for the renewals paid and accurately docketing the new renewal date for the next cycle.
Responsibilities
- To ensure that we fulfil all instructions in good time and maintain our system throughout so that our data is always accurate.
- To ensure our clients' renewal needs are met, and exceeded where appropriate, at all times.
- Clients are fully aware of the cost, timeline, consequences and outcomes of all their Patent & Design renewals.
- Instructions are processed in a timely manner and renewals are paid, reported & invoiced promptly and accurately.
- Work collaboratively and effectively with the other teams within the department to enhance the client experience and escalate issues of non-conformity to help promote continuous improvement within the team.
- Identifying and collecting cases for the purpose of sending schedules and providing quotes to clients.
- Identifying cases to be invoiced.
- Calculating accurate costs and producing renewal invoices for most client types.
- Reporting renewal payments and evidence to clients.
- Working closely with colleagues to ensure renewals are timely paid and correctly docketed.
- Assuming responsibility and accountability for ensuring that late instructions or last-minute payments are completed.
- Supporting the delivery of individual, monthly or quarterly invoicing in a timely manner.
- Issuing refunds on overpaid official fees.
- Post deadline reminders to ensure client is well informed of lapse date and consequences.
- Stays informed on changes to country laws, work instructions and client procedures.
- Correctly update cases in response to client instructions, agent updates, and other relevant developments.
- Check and move on or sign off Active Prompt deadlines as applicable to ensure tasks are monitored and completed in good time.
- Monitor incoming emails, actioning accordingly in line with established procedures.
- Handle returned undeliverable correspondence to ensure due diligence is performed.
- Follow internal processes on both complaints and non-conformity to ensure continual improvement.
- Adherence to internal KPIs to ensure high quality of client service.
- Reconciliation of Agent Invoices and associated queries.
- Appropriately escalates areas of non-conformity or poor performance.
- Draft Work Instructions and Client Procedures for review by a Senior Renewals Assistant in line with the Quality Policy and associated procedures.
- Correctly follow client procedures and work instructions.
Qualifications
- Ideally experience in a Renewals or IP Administrative role.
- Excellent attention to detail.
- Proactive & Positive with a desire to learn and adapt.
- Client-focused approach.
- The ability to manage workload according to evolving priorities.
- Excellent communicator and strong team-worker.
Benefits
- 28 days annual leave per annum plus 5 days bank holiday per annum.
- Employer pension match contribution up to 5%.
- Life assurance (three times basic salary).
- Ride2Work Programme.
- Enhanced maternity and paternity pay.
- Length of service gifts.
- EV Car Scheme.
- Career development and study support.
- Opportunities to be involved in ESG activities (environment, charities, community engagement and ED&I).
- Companywide and team social events.
- A great place to work with a one team culture.
If you are interested in applying, you are invited to send a cover letter, together with a detailed curriculum vitae, describing any qualifications, expertise and relevant experience to our HR Team at hr@murgitroyd.com, or contact us for further information about the role.
Patent Renewals Assistant in Glasgow employer: Murgitroyd & Company
Contact Detail:
Murgitroyd & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patent Renewals Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s recent achievements and challenges in the IP sector. Show us you’re genuinely interested and ready to contribute!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows us you’re keen and professional. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Patent Renewals Assistant in Glasgow
Some tips for your application 🫡
Craft a Tailored Cover Letter: When writing your cover letter, make sure to highlight your relevant experience in renewals or IP administration. We want to see how your skills align with our client-focused approach and attention to detail.
Show Off Your Communication Skills: As a Patent Renewals Assistant, you'll need to communicate effectively with clients and colleagues. Use your application to demonstrate your strong communication skills, perhaps by sharing examples of how you've successfully managed client relationships in the past.
Be Proactive in Your CV: Your CV should reflect a proactive attitude and a desire to learn. Include any experiences that showcase your ability to adapt and manage workloads according to evolving priorities, as this is key for us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Murgitroyd & Company
✨Know Your IP Basics
Before the interview, brush up on your knowledge of intellectual property and patent renewals. Familiarise yourself with key terms and processes, as this will show your genuine interest in the role and help you answer questions confidently.
✨Demonstrate Attention to Detail
Since this role requires excellent attention to detail, prepare examples from your past experiences where you successfully managed complex tasks or projects. Highlight how your meticulous nature contributed to positive outcomes, especially in client-facing situations.
✨Showcase Your Client-Focused Approach
Be ready to discuss how you've prioritised client needs in previous roles. Think of specific instances where you went above and beyond to ensure client satisfaction, as this aligns perfectly with the expectations for the Patent Renewals Assistant position.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with other teams, come prepared with questions about how collaboration is fostered within the company. This shows that you're not only interested in the role but also in contributing to a positive team culture.
