At a Glance
- Tasks: Investigate and resolve operational issues to keep business running smoothly.
- Company: Join Murata Electronics, a leader in innovative technology for 80 years.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a hybrid work schedule.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real impact by solving critical operational challenges in a dynamic environment.
- Qualifications: Bachelor's degree and 3+ years in operations or related fields required.
The predicted salary is between 67982 - 99678 £ per year.
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us.
Our solutions are inside more state-of-the-art products than you may imagine.
Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.
Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.
Whatever the future holds, you can be sure that Murata will be a part of it.
Why Consider This Job Opportunity
The Operations Incident Specialist is a frontline operational role that investigates, resolves, and stabilizes immediate operational issues that disrupt business execution.
This position supports demand management, planning, and operational teams when systems, data, or process failures occur.
The Operations Incident Specialist takes ownership from incident detection through root‑cause identification and execution of an immediate fix.
This role is action‑oriented and execution‑driven, having direct accountability for restoring operational continuity and minimizing business impact.
Workplace Policy
Hybrid from Atlanta, GA., Carrollton, TX., or Irvine, CA.
- What To Expect (Essential Job Responsibilities)
- Incident Investigation & Resolution
- Primary responder for operational incidents impacting demand management, planning, or execution.
- Rapidly triage system, data, and process issues to determine scope, severity, and root cause.
- Execute immediate corrective actions where possible or drive resolution across operations, IT, systems, and data teams.
- Ensure incidents are resolved within defined service‑level expectations.
- Operational Firefighting & Support
- Provide real‑time support to business partners when operational breakdowns occur.
- Serve as the escalation point for complex or ambiguous issues requiring cross‑functional coordination.
- Restore operational stability while balancing speed, data integrity, and risk.
- Root Cause & Stabilization
- Identify underlying causes of incidents (system defects, configuration errors, data issues, process gaps).
- Implement short‑term mitigation and stabilization fixes.
- Partner with process improvement, systems, or engineering teams to hand off recurring issues for long‑term resolution.
- Miscellaneous Job Responsibilities
- Communication & Coordination
- Clearly communicate incident status, impact, and resolution actions to stakeholders.
- Maintain incident documentation including timelines, actions taken, and resolution outcomes.
- Coordinate across teams to ensure ownership gaps do not delay resolution.
- Continuous Operational Readiness
- Identify patterns and recurring incident themes.
- Recommend preventative controls, alerts, or operational checkpoints.
- Contribute to improved incident response playbooks and escalation paths.
- What Is Required (Qualifications)
- Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, or a related field.
- 3+ years of experience in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
- Proven experience resolving live operational issues.
- Strong root‑cause analysis and problem‑solving capabilities.
- Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
- Experience working cross‑functionally with IT, Systems, Data, and Business teams.
- Strong written and verbal communication skills.
- How To Stand Out (Preferred Qualifications)
- Experience supporting demand management, planning, forecasting, or order‑to‑cash operations.
- Familiarity with incident management or ticketing tools (e. g., Service Now, Jira).
- Experience working with ERP, CRM, or planning systems.
- Background in fast‑paced, high‑volume, or complex operational environments.
- Other
California Salary depending on location
Minimum Salary
$67,982
Maximum Salary
$99,678
Perks
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous Paid Time Off including paid holidays and floating holidays.
- 401(k) employer match on retirement planning.
- Hybrid working schedule for eligible positions.
- Tuition reimbursement on approved programs.
- Flexible and health spending accounts.
- Talent Development program.
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator - Join Murata!
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veteran s
Operations Incident Specialist employer: Murata Manufacturing
Murata Electronics is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for an Operations Incident Specialist. With a hybrid work model available in vibrant locations like Atlanta, Carrollton, and Irvine, employees enjoy a comprehensive benefits package, generous paid time off, and robust talent development opportunities. Join a team that not only values your contributions but also empowers you to grow and thrive in a dynamic operational environment.
