At a Glance
- Tasks: Ensure customer satisfaction by managing orders and communication between teams.
- Company: Join Murata Electronics, a leader in innovative technology for 80 years.
- Benefits: Enjoy comprehensive benefits, generous PTO, and a hybrid work schedule.
- Other info: Great opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that shapes the future with cutting-edge technology.
- Qualifications: High School Diploma and 1+ years in customer service or order management.
The predicted salary is between 51532 - 74077 £ per year.
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us.
Our solutions are inside more state-of-the-art products than you may imagine.
Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.
Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.
Whatever the future holds, you can be sure that Murata will be a part of it.
Why Consider This Job Opportunity
The Sales Planner is responsible for providing customer satisfaction for their assigned accounts.
Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory.
The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.
Workplace Policy
Hybrid from Irvine, CA.
- What To Expect (Essential Job Responsibilities)
- Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
- Supply Monitoring/Maintenance – Release purchase orders to the factory.
Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations.
Monitor inventory and take appropriate action to reduce the risk of excess inventory.
- Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
- Inventory - Monitor slow-moving and excessive inventory.
Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
- Communication - notification for price discrepancies, backlog errors, and allocation quantity differences.
Initiate communication with sales on discrepancies with customer order processing.
Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
- Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
- Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
- Maximize Murata’s competitive advantage through service while minimizing operational risk.
- Miscellaneous Job Responsibilities
- Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues.
- Training – provide shadowing and training for new hires and account transfers as needed.
- Perform other job duties as assigned.
- What Is Required (Qualifications)
- High School Diploma or GED.
- 1+ years of experience related to customer service, order management, or planning.
- Proficiency with Microsoft Excel and accurate data entry.
- Interpersonal skills including effective collaboration and communication skills.
- Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
- Proficiency in judgment and problem-solving skills.
- Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.
- How To Stand Out (Preferred Qualifications)
- Associate’s degree or higher.
- Experience working with third-party vendors and/or vendor-managed inventory.
Perks
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous Paid Time Off including paid holidays and floating holidays.
- 401(k) employer match on retirement planning.
- Hybrid working schedule for eligible positions.
- Tuition reimbursement on approved programs.
- Flexible and health spending accounts.
- Talent Development program.
- Other
- Minimum Salary: $51,532
- Maximum Salary: $74,077
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator - Join Murata!
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veteran s
Customer Service Representative employer: Murata Manufacturing
Murata Electronics is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Customer Service Representatives to thrive. Located in Irvine, CA, employees benefit from a hybrid work environment, comprehensive benefits including generous paid time off, and robust talent development programs that support personal and professional growth. Join a team that not only values your contributions but also empowers you to be part of shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Murata Manufacturing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Murata Manufacturing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Murata Manufacturing:Your cover letter is your chance to shine! Tell us why you want to work at Murata Manufacturing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Murata Manufacturing!
How to prepare for a job interview at Murata Manufacturing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
