Sample Order Support Coordinator

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's. Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order-related questions, discrepancies, and delays through timely communication and cross-functional coordination. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer-specific requirements and system updates.

Workplace Policy

Hybrid from Rockmart, GA

What To Expect (Essential Job Responsibilities)

• Utilize Murata’s Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.
• Create, release, and monitor firm customer orders and factory orders.
• Monitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.
• Process order changes and cancellations while maintaining accurate customer order information.
• Ensure all orders and requests are tracked, updated, and processed accurately from entry through completion.
• Follow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.
• Manage shipping routes which include irregular shipments, direct shipments, drop-ship requests, and additional customer-specific fulfillment requests.
• Communicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.
• Comply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export-related procedures, and company policies.
• Process chargeable orders based on billing type to procure product for sample quantities.
• Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.
• Maintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.
• Provide monthly or quarterly status communication to management when applicable.
• Initiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (Ref-Only) as needed.
• Navigate Japan Spirits for data sourcing when needed.
• Track registration status, resolve part number issues, and respond to factory requests in a timely manner.

Miscellaneous Job Responsibilities

• Coordinate credit card orders directly with customers and maintain supporting order documentation.
• Partner with Finance to ensure credit card billing is processed accurately and timely.
• Work with Finance to support streamlined processing and resolve billing or receiving questions.
• Provide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order-related concerns.
• Maintain working knowledge of the Sample America platform, including system navigation, pass-through requirements, request processing, and user inquiry support.
• Perform timely updates within the system to manage and support user registration requests and inquiries.
• Support platform and process enhancements by sharing operational feedback that helps streamline sample request processing.
• Maintain current documentation for processes related to sample processing, billing, order entry, order management, and receiving.
• Ensure records are complete, accurate, and up to date for customer orders, factory orders, billing, invoicing, and receiving activity.
• Ensure compliance with export regulations, customer requirements, shipping procedures, and company policies.
• Monitor requests to ship outside of North America and route questions through appropriate internal channels when required.
• Coordinate with finance, sales representatives, customers, and logistics for product returns, recalls, or other post-order actions.
• Manage ad-hoc sample requests and inquiries, ensuring timely, appropriate, and customer-focused responses.
• Serve as a knowledgeable resource for processing activities within Sample America and related sample management processes.
• Perform other job-related responsibilities and duties as needed.

What Is Required (Qualifications)

• High School Diploma or GED.
• Experience in customer service, planning, sales operations, logistics, sample management, or order management.
• Demonstrated ability to manage customer orders, factory orders, backlog activity, shipment requests, invoicing, receiving, and related system updates.
• Strong proficiency in Microsoft Word and Excel.
• Strong judgment and effective problem-solving skills with the ability to analyze situations and propose solutions with the consistent goal of continuous improvement.
• Strong interpersonal, collaboration, and communication skills with the ability to contribute positively in a team-oriented environment.
• Well-developed facilitation skills for collaboration across individuals from diverse cultural and professional backgrounds.
• High attention to detail, strong organizational skills, and a results-driven approach to managing multiple priorities.
• Ability to respond with urgency, adjust quickly to changing priorities and workloads, and perform effectively in a fast-paced, dynamic environment.
• Customer-focused mindset with the ability to deliver outcomes that benefit both the customer and Murata Electronics.

How To Stand Out (Preferred Qualifications)

• Bachelor's Degree preferred.
• Experience with order management systems such as Oracle, SAP, or JD Edwards.

Perks

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.

Imagine the possibilities as a member of Murata's innovative global team. Be an innovator - Join Murata! Murata offers competitive compensation and comprehensive benefits. Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans