At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues across the business.
- Company: Join Muraspec, an employee-owned company focused on collaboration and quality.
- Benefits: Competitive salary, permanent position, and opportunities for personal growth.
- Other info: Be part of a collaborative team with opportunities to contribute to exciting projects.
- Why this job: Make a real impact in a dynamic environment while enhancing your IT skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 35000 - 35000 £ per year.
Join Muraspec — An Employee-Owned Business Where Every Contribution Matters. At Muraspec, we believe in creating more than beautiful spaces — we create lasting impact together. We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality.
The Role
We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead. This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.
Key Responsibilities
- Provide first-line IT support across the production site and wider business
- Diagnose and resolve hardware, software, connectivity and network issues
- Provide practical technical assistance to colleagues across different departments
- Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
- Set up new user accounts, permissions and equipment for new starters
- Support Microsoft 365, Windows and macOS environments
- Maintain accurate IT asset registers, equipment inventories and documentation
- Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
- Assist with routine maintenance, software updates and system improvements
- Support network connectivity, switches, Wi-Fi and general networking issues
- Help maintain IT security standards and promote cybersecurity awareness
- Support the implementation of IT policies and good security practices
- Identify potential IT risks and escalate issues where necessary
- Liaise with Head Office IT teams and external service providers
- Support improvements to IT systems and processes
- Provide remote assistance and support users across multiple locations where appropriate
Requirements
- A practical and hands-on approach to IT support
- Good technical troubleshooting and problem-solving skills
- An approachable manner with the ability to support colleagues across different departments
- Ability to work independently and as part of a wider IT team
- willingness to travel occasionally to the Hemel Hempstead office
Essential
- Previous experience in an IT Support Technician or similar technical support role
- Good working knowledge of Microsoft 365 and Windows environments
- Experience diagnosing and resolving hardware, software and connectivity issues
- Experience installing, configuring and maintaining IT equipment
- Good communication and customer service skills
Desirable
- Experience supporting macOS environments
- Knowledge of network infrastructure, switches and Wi-Fi
- Experience with MRP/ERP systems
- Knowledge of cyber security practices and IT asset management
- Experience working within a manufacturing or production environment
What’s In It For You
- Salary of £32,000–£35,000 per annum
- Permanent, full-time position
- Opportunity to join an employee-owned business
- Varied, hands-on role with involvement across the business
- Opportunity to contribute to IT improvements and wider projects
Apply today and become part of Muraspec, where ownership, pride and collaboration drive everything we do. Your data will be handled in line with GDPR.
IT Support Technician employer: Muraspec Decorative Solutions Ltd
Muraspec is an exceptional employer that values every contribution from its team members, fostering a collaborative and supportive work culture. Located in Hemel Hempstead, this employee-owned business offers flexible part-time hours, competitive salaries, and generous benefits, including a company pension scheme and training opportunities, ensuring that employees can grow and thrive in their careers while making a meaningful impact.
Contact Details:
Muraspec Decorative Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Muraspec Decorative Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Muraspec Decorative Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Muraspec Decorative Solutions Ltd!
✨Direct Apply to Muraspec Decorative Solutions Ltd
Let's not forget to apply directly through the Muraspec Decorative Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Muraspec Decorative Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Muraspec Decorative Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Muraspec Decorative Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
