At a Glance
- Tasks: Lead the Customer Insights product area and transform data into actionable narratives.
- Company: Join Mural, a dynamic tech company focused on collaboration and innovation.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a team that influences Mural's largest accounts and strategic direction.
- Why this job: Shape the future of AI-native insights and drive impactful conversations with enterprise clients.
- Qualifications: 4+ years in product management with strong data fluency and AI product sense.
The predicted salary is between 59400 - 72600 £ per year.
About The Team Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers.
YOUR MISSION
Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces.
You’ll Work Across Three Layers In Parallel
- The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
- The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams.
- The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface.
What You'll Do
- Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience.
- Define the usage data layer in partnership with Engineering & Data including the metrics that anchor renewal and expansion narratives.
- Evolve customer-accessible audit logs to be enterprise ready.
- Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface.
- Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion.
- Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap.
- Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture.
- Translate ambiguous business questions into clear product surfaces.
What You'll Bring
- 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience.
- Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs.
- AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like.
- A track record of turning ambiguous business questions into clear product surfaces.
- Experience partnering with Sales and Customer Success on renewal and expansion narratives.
- Excellent communication across data, design, engineering, and revenue-facing stakeholders.
Bonus
- Experience with enterprise admin or governance products (IAM, security, compliance, audit).
- Background in BI, analytics platforms, or data products.
- Experience designing customer-facing APIs for analytics and reporting.
Why You'll Love Mural
Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow Mural’s largest accounts. Not only that, but you will also set the strategic ambition for the analytics surface itself - defining where insights extends across Mural as a product over time.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Product Manager, Customer Insights employer: Mural
Mural is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Solutions Engineer. With a focus on employee growth, Mural offers extensive training and development opportunities, ensuring you can advance your career while working with a diverse global team. Located in the UK, you'll enjoy a flexible work environment that values autonomy and encourages meaningful contributions to enterprise customers across the DACH region.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Customer Insights
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Mural!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Mural would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Mural through your school's career services!
We think you need these skills to ace Senior Product Manager, Customer Insights
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, Customer Insights, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager, Customer Insights position at Mural. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Mural
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
