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For Companies At a Glance
- Tasks: Manage strategic accounts and drive customer success through innovative solutions.
- Company: Join a high-performance team at a leading SaaS company with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping top clients achieve their business goals.
- Qualifications: 10+ years in account management with a focus on enterprise clients.
- Other info: Dynamic environment that values initiative, creativity, and teamwork.
The predicted salary is between 80000 - 100000 £ per year.
Location: Spain Remote; Ireland Remote; United Kingdom Remote
Employment Type: Full time
Location Type: Remote
Department: Revenue
ABOUT THE TEAM
We’re a high-performance, high-trust Account Management team that works with some of the largest and most recognized logos in the world. Every team member contributes to our success, bringing a mix of grit, creativity, and customer obsession to every interaction. We celebrate progress as much as results, sharing best practices openly and learning fast from every win and loss. We push each other to be better and celebrate our successes together. Our culture rewards initiative and impact. You’ll be empowered to take ownership, experiment, and think strategically about how to drive growth and expansion within your set of accounts. We combine the hustle of a startup with the discipline of an enterprise GTM team - balancing urgency with operational excellence. If you’re someone who thrives in a team-first, growth-minded environment, where performance is recognized, voices are heard, and the bar is always rising - this is the place for you.
YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of MURAL’s most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.
WHAT YOU'LL DO
- Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
- Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI.
- Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
- Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
- Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
- Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
- Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
- Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
- Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.
WHAT YOU'LL BRING
- 10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
- 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
- A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
- Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
- Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
- Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
- Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
- Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Account Manager, Strategic, EMEA in Belfast employer: Mural®
Contact Detail:
Mural® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Strategic, EMEA in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in Account Management roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. Show us that you’re not just interested in the role but also in how you can contribute to their growth and success.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with managing strategic accounts and driving customer success. We want to hear how you can make an impact right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Account Manager, Strategic, EMEA in Belfast
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about being an Account Manager at StudySmarter and how you can contribute to our high-performance team. A little personality goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with enterprise accounts and strategic planning. We want to see how your background aligns with our mission of making customers better.
Be Specific About Achievements: When detailing your past experiences, focus on specific achievements and metrics. Show us how you've driven growth and managed complex relationships in previous roles – numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mural®
✨Know Your Customers
Before the interview, research the company’s key clients and their business goals. Understanding how MURAL can drive measurable impact for these customers will show your strategic mindset and customer obsession.
✨Showcase Your Experience
Be ready to discuss your past experiences managing enterprise accounts, especially those with multi-million-dollar portfolios. Highlight specific examples of how you’ve driven renewals and expansions, particularly at the C-suite level.
✨Demonstrate Strategic Thinking
Prepare to talk about how you would create multi-year account plans that align customer outcomes with growth targets. This will illustrate your analytical skills and ability to think long-term, which is crucial for the role.
✨Engage in Collaborative Dialogue
During the interview, engage with your interviewers by asking insightful questions about their current challenges and how they envision the Account Management team evolving. This shows your initiative and willingness to contribute to the team’s success.