At a Glance
- Tasks: Provide empathetic support to trial participants and site coordinators via phone and email.
- Company: Fast-growing clinical tech start-up focused on improving clinical trial experiences.
- Benefits: Remote work, flexible hours, and the chance to make a real difference.
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Join us in making clinical trials more accessible and participant-friendly.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist.
As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes.
You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly.
Role Location: Remote - UK
Reports To: Director of Customer Success
You will:
- Deliver Exceptional Support
- Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours
- Respond to inquiries about payments, reimbursements
Remote Customer Experience Specialist - UK Remote in York employer: Mural Health
Mural Health is an exceptional employer that prioritises a supportive and inclusive work culture, empowering employees to contribute meaningfully to our mission of enhancing clinical trial experiences. As a Remote Customer Experience Specialist, you'll enjoy the flexibility of working from home in the UK while being part of a dynamic start-up that values innovation and personal growth, offering opportunities for professional development and collaboration with a dedicated global team. Join us to make a real impact in the healthcare sector, where your contributions will help shape the future of clinical trials.
