At a Glance
- Tasks: Provide empathetic support to trial participants and site coordinators via phone and email.
- Company: Fast-growing clinical tech start-up focused on improving clinical trial experiences.
- Benefits: Remote work, flexible hours, and the chance to make a real difference.
- Other info: Opportunity to bring your ideas for improvement in a supportive environment.
- Why this job: Join a mission-driven team and help make clinical trials more accessible for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist.
As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes.
You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly.
Role Location: Remote - UK
Reports To: Director of Customer Success
You will:
- Deliver Exceptional Support
- Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours
- Respond to inquiries about payments, reimbursements
Remote Customer Experience Specialist - UK Remote in Rotherham employer: Mural Health
Mural Health is an exceptional employer that prioritises a supportive and inclusive work culture, allowing you to make a meaningful impact in the clinical trials space from the comfort of your home in the UK. With a focus on employee growth, we encourage innovative ideas and provide opportunities for professional development, ensuring that you can thrive while contributing to our mission of making clinical trials more accessible for everyone. Join us and be part of a dynamic team that values empathy, collaboration, and the drive to improve participant experiences.
