At a Glance
- Tasks: Build strong relationships with customers and guide them to maximise platform value.
- Company: Mural Health, dedicated to improving clinical trial participation.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Join a mission-driven team focused on innovation and impact.
- Why this job: Make a real difference in clinical trials while working from anywhere in the UK.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Success Manager (CSM), you’ll ensure our customers achieve meaningful outcomes while also helping Mural Health refine and scale how we deliver value. You’ll serve as a trusted advisor to clinical trial sponsors and sites, guiding them to maximize the value of our platform and strengthening their ability to support participants. You’ll proactively contribute your expertise and insights to strengthen operations while collaborating closely with cross-functional teams to make a meaningful impact.
Reports to: Director of Customer Success in the US
Location: UK- Remote
What You’ll Do
- Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study.
- Enable adoption.
Remote Customer Success Manager - UK Remote in Newport employer: Mural Health
Mural Health is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for a Remote Customer Success Manager. With a focus on meaningful outcomes in clinical trials, employees are empowered to make a real difference while enjoying the flexibility of remote work. The company fosters a supportive environment where innovative ideas are welcomed, ensuring that team members can thrive both personally and professionally.
