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- Tasks: Process customer orders, liaise with teams, and handle enquiries in a busy office.
- Company: Join a dynamic team providing maternity cover in a supportive environment.
- Benefits: Gain valuable experience in customer service and teamwork for 12-15 months.
- Other info: Flexible role with opportunities for personal growth and collaboration.
- Why this job: Perfect opportunity to develop your skills while making a real impact.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
We have an opportunity for a temporary assignment to provide maternity cover for a Customer Services Administrator. This is a temporary role which is likely to last 12 to 15 months.
Key responsibilities
- Receiving customer Purchase Orders and processing into Sales Orders
- Liaison with Planning and Warehouse on product availability
- Liaison with 4PL to book transport for Sales Orders
- Completion of Customs Entries
- Application for and processing of necessary external documentation (e.g. Certificate of Origin, Phytosanitary Certificates)
- Preparing and issuing customer final documentation
- Communication with customers on order/delivery progress
- Handle enquiries from customers, agents and distributors
- Raise and progress customer Complaints in liaison with Customer Complaints Lead
- Proactively assist other members of the team
- Cover for team members during annual leave / sickness absence
- Handle sales data by customer for Sales Managers
- Support with sales quotations logistics cost recovery charging
Key skills required:
- Thrive on working in a busy office environment with a key focus on customer service
- A confident and proactive communicator via telephone and e-mail
- A good team player
- Flexible and adaptable to meet the demands of this busy role
- Friendly and professional
- Well organised and can work efficiently to meet deadlines
- Computer literacy with SAP experience and export are preferential
- Experience of export shipping documentation would be desirable but not essential
Key behaviours and competencies:
- Team Collaboration: Actively contributes to team working and cooperates with others, fostering a collaborative environment
- Task Management: Ensures tasks and activities stay on track by promptly raising any issues or concerns
- Problem Identification and Escalation: Identifies problems and opportunities and escalates them to the appropriate channels for resolution
- Alignment with Company Values: Demonstrates adherence to the company's values and aligns their actions and behaviours
- Respectful and Welcoming: Promotes a welcoming environment, treating everyone equally, fairly, and with respect
- Proactive and Positive Attitude: Exhibits a proactive, positive, and can-do attitude towards tasks and challenges
Customer Services Administrator in Stowmarket employer: Muntons
Contact Detail:
Muntons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or family member to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with SAP and any relevant documentation processes. Make sure they see how you can thrive in a busy office environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Administrator in Stowmarket
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the role involves and how your skills match up. Highlight any relevant experience that aligns with the key responsibilities.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and skills.
Show Your Customer Service Skills: Since this role is all about customer service, make sure to showcase your communication skills and any relevant experiences. Share examples of how you've handled customer enquiries or complaints in the past – we love a proactive attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Muntons
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Administrator. Familiarise yourself with processing orders, liaising with teams, and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires strong communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in the past. This will demonstrate your proactive approach and ability to thrive in a busy office environment.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and collaboration. Think of specific instances where you've worked well with others, especially in high-pressure situations. Highlight your flexibility and adaptability, as these are key traits for this role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've identified and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your ability to manage tasks effectively and align with the company's values.