At a Glance
- Tasks: Manage customer orders and ensure seamless delivery for UK and international markets.
- Company: Join Muntons, a dynamic team focused on exceptional customer service.
- Benefits: Competitive salary, pension contribution, health plan, and flexible working arrangements.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction and export operations.
- Qualifications: Experience in export documentation and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the Team at Muntons
Are you a proactive, customer-focused professional who thrives in a fast-paced environment?
We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.
This is an exciting opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service.
What You'll Be Doing
As part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.
Key responsibilities include
- Processing customer purchase orders into sales orders accurately and efficiently
- Liaising with Planning and Warehouse teams regarding product availability
- Coordinating transport bookings with our logistics partners
- Completing export and customs documentation
- Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates
- Preparing and issuing final customer documentation
- Keeping customers updated on order and delivery progress
- Handling enquiries from customers, agents, and distributors
- Raising and progressing customer complaints in collaboration with the Customer Complaints Lead
- Supporting Sales Managers with customer sales data
- Assisting with sales quotations and logistics cost recovery charges
- Providing support and cover for colleagues during annual leave and absences
- Contributing positively to team objectives and continuous improvement initiatives
What We're Looking For
The ideal candidate will
- Enjoy working in a busy office environment with a strong customer focus
- Have experience preparing export shipping documentation
- Be a confident communicator, both by telephone and email
- Have excellent organisational and time management skills
- Be able to prioritise workload and meet deadlines
- Be flexible, adaptable, and happy to support colleagues when needed
- Demonstrate a friendly, professional, and positive attitude
- Be proficient in Microsoft Office applications
- Have experience with SAP (desirable but not essential)
In this role you will help us achieve
- 95% OTIF (On Time In Full) delivery performance
- Right First Time order processing
- Exceptional customer service standards
We're looking for someone who
- Works collaboratively and supports colleagues
- Identifies issues and raises them proactively
- Demonstrates initiative and a solutions-focused mindset
- Treats everyone with fairness, respect, and professionalism
- Embodies our company values in everything they do
- Brings a positive, can‑do attitude to work every day
- What Muntons Offers
In return, we provide an excellent benefits package, including
- Competitive salary, reviewed annually
- 5% company pension contribution
- Health Cash Plan with Reward Scheme
- Life Assurance
- Company profit‑based bonus
- Flexible working arrangements
- my Staff Shop membership
Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.
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Customer Service & Export Administrator in Stowmarket employer: Muntons
Muntons is an excellent employer, offering a supportive work culture where your contributions are valued and recognised. With competitive salaries, annual reviews, performance bonuses, and a pension plan, employees have ample opportunities for growth and development in a safe and hygienic environment at our Stowmarket site.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Administrator in Stowmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Muntons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Muntons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Export Administrator in Stowmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Muntons:Your cover letter is your chance to shine! Tell us why you want to work at Muntons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Muntons!
How to prepare for a job interview at Muntons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
