At a Glance
- Tasks: Manage the spa and gym, ensuring exceptional customer service and promoting fitness programmes.
- Company: Join a leading age-inclusive jobs board focused on wellness and customer care.
- Benefits: Enjoy a pension scheme, free meals, gym access, and discounts on services.
- Other info: Great career growth opportunities and a supportive workplace culture.
- Why this job: Lead a passionate team and create memorable experiences for guests in a vibrant environment.
- Qualifications: Fitness qualification and supervisory experience required.
The predicted salary is between 36000 - 60000 £ per year.
A relevant fitness qualification in order to assist with creating gym fitness programmes for our guests. Evidence of supervisory/management training.
As the Spa Manager you will be responsible for the smooth running of the Spa and gym. Your responsibilities will include:
- Ensuring the team deliver exceptional customer service, through the delivery of health and beauty treatments, fitness programmes and customer care.
- Focusing on the fitness operation, you will also be responsible for ensuring the spa services are promoted to maximise sales and profit.
- Identifying sales opportunities within the beauty and fitness membership operations.
- Maintaining high standards of presentation, cleanliness and safety of all areas.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Assist the manager in controlling the spa budget, in relation to occupancy, departmental expenses and staff rotas.
You will demonstrate the ability to handle guest enquiries confidently and provide accurate advice to clients regarding treatments and fitness programmes. You will be an excellent organiser with a passion for providing excellent customer care. As a point of contact you will be well presented. You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.
Benefits include:
- Pension scheme operated by The People's Pension
- Employee assistance programme
- Critical illness cover
- Employee reward scheme
- Cycle to Work scheme
- Childcare vouchers
- Free meals when on duty
- Use of gym & pool facilities (where available)
- Taxi contribution if you're starting early or finishing late
- Restaurant & spa discount
- Guest experience overnight stay
- Employee of the Month scheme
If you wish to be considered for this superb opportunity click 'apply'. You must be eligible to work in the UK.
Spa Manager in Inverness employer: Munro House Hotel Inverness
As a Spa Manager at our esteemed establishment, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a strong focus on exceptional customer service and a commitment to maintaining high standards, we offer a range of benefits including a pension scheme, employee assistance programme, and discounts on spa services, ensuring that our team feels valued and motivated. Located in a vibrant area, our workplace fosters a culture of inclusivity and teamwork, making it an ideal setting for those seeking a rewarding career in the wellness industry.
Contact Details:
Munro House Hotel Inverness Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and spa industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in managing a team or delivering exceptional customer service, be ready to share specific examples during interviews. We want to hear how you went the extra mile!
✨Tip Number 3
Research the company! Before your interview, check out their website and social media. Knowing their values and services will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Manager in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant fitness qualifications and any supervisory or management training you've completed. We want to see how your experience aligns with the Spa Manager role, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer care and how you plan to lead the team in delivering exceptional service. Remember, we love a personal touch, so let your personality come through!
Showcase Your Organisational Skills:As a Spa Manager, being organised is key. In your application, mention specific examples of how you've successfully managed teams or projects in the past. This will help us see that you can handle the responsibilities of the role with ease.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Munro House Hotel Inverness
✨Know Your Stuff
Make sure you brush up on your fitness qualifications and any relevant management training. Be ready to discuss how your background can help create effective gym fitness programmes and enhance customer service in the spa.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you ensured exceptional customer service or improved operational efficiency, as this will resonate well with the interviewers.
✨Be Customer-Centric
Think about how you can go the extra mile for guests. Prepare to share specific instances where you’ve handled guest enquiries or complaints effectively, demonstrating your commitment to excellent customer care.
✨Understand the Business Side
Familiarise yourself with budget management and sales strategies related to spa services. Be ready to discuss how you would identify sales opportunities and maintain high standards of presentation and cleanliness in the spa.
