At a Glance
- Tasks: Assist clients with public assistance programs and provide excellent customer service.
- Company: Join the Montana Department of Public Health and Human Services, making a difference in your community.
- Benefits: Enjoy healthcare coverage, retirement plans, paid leave, and work/life balance.
- Other info: Opportunities for advancement and partial telework available.
- Why this job: Make a real impact by helping families access vital resources and support.
- Qualifications: Customer service experience and knowledge of public assistance programs are essential.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance. The Office of Public Assistance (OPA) administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families, and other members of the community. Programs administered include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs.
The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required. This position also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.
Why Join DPHHS
Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
Qualifications for this Career Opportunity
- Knowledge of public assistance programs and eligibility requirements.
- Knowledge of customer service principles, practices, and positive public relations.
- Detail oriented, time management, and multitasking skills.
- Ability to adhere to confidentiality and proper release of information.
- Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
- OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
- OR related bachelor’s degree and 2 years job related experience.
This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
Salary: $29.30 - 29.30 Hourly
Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings: 2
Employee Status: Regular
Schedule: Full-Time
Job Type: Standard
Shift: Day Job
Travel: No
Primary Location: Glasgow
Agency: Department of Public Health & Human Services
Union: Montana Federation of Public Employees
Posting Date: Aug 3, 2026
Closing Date: Oct 3, 2026
Required Application Materials: None
Contact Name: Amber Hultin | Contact Email: Amber.Hultin@mt.gov | Contact Phone: 406-444-3136
Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
Client Service Coordinator (30682) (30685) in Glasgow employer: Munro Footwear Group
Joining the Montana Department of Public Health and Human Services (DPHHS) as a Client Service Coordinator offers you the chance to make a meaningful impact in your community while enjoying a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including healthcare, retirement plans, and paid leave, along with opportunities for advancement within the largest state agency, DPHHS is committed to empowering its employees to thrive in their roles. Located in Glasgow, this position also allows for partial telework, providing flexibility in your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Coordinator (30682) (30685) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Munro Footwear Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Munro Footwear Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Coordinator (30682) (30685) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Munro Footwear Group:Your cover letter is your chance to shine! Tell us why you want to work at Munro Footwear Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Munro Footwear Group!
How to prepare for a job interview at Munro Footwear Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
