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- Tasks: Assist clients with public assistance programs and provide vital customer service support.
- Company: Join the Montana Department of Public Health and Human Services, making a difference in your community.
- Benefits: Enjoy healthcare coverage, retirement plans, paid leave, and work/life balance.
- Why this job: Make a real impact by helping families access essential services and support.
- Qualifications: Customer service experience and knowledge of public assistance programs are key.
- Other info: Opportunities for advancement and partial telework available.
The predicted salary is between 22 - 34 £ per hour.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance. The Office of Public Assistance (OPA) administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families, and other members of the community. Programs administered include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs.
Responsibilities
- The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline.
- This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required.
- This position also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.
About DPHHS and Benefits
Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. DPHHS is the largest state agency with a wide range of advancement opportunities.
Qualifications
- Knowledge of public assistance programs and eligibility requirements.
- Knowledge of customer service principles, practices, and positive public relations.
- Detail oriented, time management, and multitasking skills.
- Ability to adhere to confidentiality and proper release of information.
- Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center, etc.
- OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
- OR related bachelor’s degree and 2 years job related experience.
How to Apply
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information
- This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
- Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
- Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary and Openings
- Salary: $28.30 hourly.
- Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)
- Number of Openings: 1
- Employee Status: Regular
- Schedule: Full-Time
- Job Type Standard Shift Day Job
- Travel No
- Locations Primary Location: Glasgow
- Agency: Department of Public Health & Human Services
- Union: Montana Federation of Public Employees
Contact and Materials Required
- Application Materials: None
- Contact Name: Amber Hultin
- Contact Email: Amber.Hultin@mt.gov
- Contact Phone: 406-444-3136
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
Client Service Coordinator (30682) in Glasgow employer: Munro Footwear Group
Contact Detail:
Munro Footwear Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator (30682) in Glasgow
✨Tip Number 1
Get to know the company! Research DPHHS and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves direct contact with clients, think of scenarios where you can demonstrate your problem-solving abilities and how you handle competing priorities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you tips on how to ace the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at DPHHS.
We think you need these skills to ace Client Service Coordinator (30682) in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Client Service Coordinator role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about customer service, highlight any relevant experience you have. Share specific examples of how you've helped clients or managed difficult situations. We want to see how you can bring that positive energy to our team!
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or missing information. A polished application shows us that you’re serious about the role and can handle the responsibilities that come with it.
Apply Through Our Website: Make sure to submit your application through the Montana State Careers site. It’s the best way for us to receive your materials and keep everything organised. Plus, it ensures you’re following the official process, which is super important!
How to prepare for a job interview at Munro Footwear Group
✨Know Your Programs
Familiarise yourself with the public assistance programs mentioned in the job description, like TANF and SNAP. Understanding their eligibility requirements and processes will show your commitment and readiness to assist clients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully handled difficult clients or managed competing priorities, as this role requires strong interpersonal skills in a fast-paced environment.
✨Practice Active Listening
Since the role involves direct contact with clients, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully, which is crucial for understanding client needs and providing appropriate assistance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through how you would handle specific situations related to client interactions or processing applications, showcasing your analytical skills and attention to detail.
