Senior Claims Adjuster, Energy & Complex Risk Claims 1

This is an important role in our growing Specialty, Property & Casualty London Market portfolio handling claims in a diverse and complex claims portfolio arising from (inter alia) our Renewable Energy, Casualty (US and International), Liability (Marine and Energy), Space, Political Risks & Credit, and Political Violence & Terrorism. This role will be primarily responsible for Green Solutions/ Renewable Energy claims, supporting other lines of business within the portfolio as needed.

The Senior Claims Adjuster will be part of a leading market team which promotes a culture of diligence, curiosity, positivity and inclusion within the organisation. They will be expected to take a proactive approach to the management of claims and to provide a quality claims service, which pays valid claims promptly and sets reserves in line with our reserving philosophy whilst taking account of applicable regulatory requirements. This individual will take the lead on continuous improvements in the reserving and settlement process of losses in collaboration with other key stakeholders.

• Manage and adjust proactively inwards claims within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices.
• Formulate strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation.
• Ensure the accuracy of financials for claims within your responsibility, including suitable and timely reserves.
• Identify, report on and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders.
• Ensure relevant records are made and kept in accordance with Claims guidelines and best practices.
• Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service.
• Manage and provide assistance with delegation and/or International Distribution Companies as needed.
• Model and promote a culture of positivity, inclusion, and continuous improvement to maximum employee engagement.
• Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential.
• Assist in the handling of complaints and any other regulatory matter as per Munich Re guidelines.
• Proactively participate in initiatives, projects and other tasks related to the role and business when required.
• Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

• Significant relevant professional experience.
• Relevant professional qualification(s).
• Proven claims handling experience within the applicable business classes.
• Sound business knowledge and understanding of:
• Underlying principles of insurance practice.
• Generic legal principles.
• FCA rules and regulations.
• Lloyd’s regulations.
• Demonstrate clear understanding of all company specific procedures that relate to own role.
• Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and business plans of the organisation.
• Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation.
• Identify, where relevant, any potential risks facing the business and the controls that are in place to mitigate them.
• Report all significant changes in these risks, or the effectiveness of controls, to your line manager in a timely manner.
• Good knowledge and understanding of claims within authority level.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.