Senior Cargo Broker

Lloyds Broker – Roanoke International Brokers Ltd (a Munich Re Company)

About the Company

Roanoke International Brokers Ltd is a Lloyd’s-accredited broker, established in 2010, specialising in Marine (Direct and Reinsurance) and Treaty Reinsurance. We are wholly owned by Munich Re, one of the world’s leading reinsurance organisations, and have associated operations in Dubai and across seven U.S. states. In addition to our core marine and treaty business, we manage a significant portfolio of Lloyd’s binders and have a specialist team dedicated to Political Risk and Terrorism facultative placements. Our culture is built on collaboration, integrity, and innovation — combining the scale and stability of Munich Re with the agility and entrepreneurial spirit of a boutique Lloyd’s broker.

About the Role

We are looking for a Senior Cargo Broker to provide existing and prospective clients with excellent service on a varied book of direct and reinsurance marine business. This role reports directly to Roanoke’s Chief Operating Officer and offers the opportunity to work within a dynamic, supportive, and high-performing team environment.

Key Responsibilities

• To break a portfolio of marine business including, but not limited to Marine Cargo Direct and Reinsurance, ranging from complex project contracts to basic facultative risks.
• To develop, where possible, new business from new and existing clients.
• Quoting, placing, and ongoing account handling for designated clients, including all day-to-day correspondence.
• Liaising with the backup teams as necessary.
• To keep accurate records and ensure all electronic files are up to date and FCA/RIBL compliant.
• To maintain and develop good working relationships with both clients and underwriters.
• To compile comprehensive renewal/new business presentations for underwriters including production of placing slips as and when necessary.
• To provide assistance and feedback on new business initiatives.
• To assist in placing (re)insurance for a variety of other marine risks, if and as may be required.
• Help drive forward good conduct for the business to deliver the best outcomes for customers / policyholders.

You are required to comply with the PRA and FCA conduct rules:

• Acting with honesty and integrity at all times.
• Acting at all times with due care, skill and diligence.
• Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times.
• Always paying due regard to the interests of customers and always treat them honestly and fairly.
• Observing proper standards of market conduct at all times.
• You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively.
• You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system.
• You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively.
• You must disclose appropriately any information of which the FCA or PRA would reasonably expect notice.

Knowledge and Skills

• Policy terms and conditions: A comprehensive knowledge and understanding of the terms, conditions and clauses of the policies offered to clients.
• Team orientation: Work cooperatively and flexibly with other members of the team with a full understanding of the role to be played as a team member.
• Communication: Communicate clearly and persuasively, both orally and in writing.
• Problem-solving: Analyse situations, diagnose problems, identify the key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution.
• Flexibility: Adapt and work effectively in different situations and to carry out a variety of tasks.

Competencies for the Role

• Active Listening: Observes keenly and picks up information from others by listening intently, probing to clarify and confirm understanding and speaking at an appropriate level so as to be easily understood thereby encouraging dialogue from others.
• Broad-Based Thinking: Thinks strategically and generates new ideas. Innovative. Uses a variety of problem solving techniques both creative and analytical to see through large quantities of information.
• Customer Focus: Identifies the needs and requirements of customers and acts to deliver products and services to improve customer satisfaction and increase customer base.
• Developing People: Coaching colleagues and supporting their technical and business competence.
• Integrity: Seeks to build good working relationships based on co-operation, support and trust.
• Proactive: Initiates actions and presses for results. Persevering. Knows what is needed and moves things forward with decisions and actions needed to complete the task.
• Resilience: Able to cope with high workload and remains positive in the face obstacles and set-backs. Bounces back from adverse situations.
• Self-development: Take responsibility for your own career and actively pursue ‘continuing professional development’.
• Team Building: Building and maintaining a well‑motivated and effective team with clear objectives set, understood and agreed by all.
• Technical Competence/Expertise: The capacity to understand the business opportunities and priorities of the organisation and constantly seek methods of ensuring that the organisation continues to be business‑like and continues to meet the standards and requirements of its regulators.
• IT SKILLS: Microsoft office suite, CS10 Impact, Use of PPL/Whitespace platforms.

Our DE&I Approach

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.