Operational Resilience & Vendor Management Specialist in Manchester

We are looking for an Operational Resilience & Vendor Management Specialist to join our team in Manchester on a full‑time basis with hybrid working of 2‑3 days per week. The Specialist will play a key role in the oversight, management, operation and evolution of the Operational Resilience and Third Party Vendor Management functions. Deputising for the Operational Resilience Manager and Third Party Vendor Manager across all relevant 1st Line of Defence topics managed by the Operations Management team around business continuity management, operational resilience, third‑party vendor management and outsourcing oversight as well as emergency management.

You will support the effective operation and continuous improvement of Operational Resilience and Third‑Party Vendor Management ensuring effective operational delivery and regulatory compliance, third‑party due diligence and ongoing monitoring. The role has a strong focus on operational resilience & third‑party vendor management reporting, incident reporting, Board, Executive and regulatory documentation, policy reviews, and regulatory awareness. You'll collaborate, communicate and engage with all stakeholders internal and external that have material relevance to Operational Resilience and Third Party Vendor Management ensuring we are abreast of current or up‑to‑date regulatory topics.

• Draft incident summaries, root cause analysis, lessons learned and remediation plans, track actions and support escalations to governance forums.
• Business Continuity Planning (BCP) and alignment with Operational Resilience frameworks.
• Annual reviews including self‑assessments and updating plans.
• Ensure resilience documentation reflects current processes, people, systems and third‑party dependencies.
• Conduct impact analyses and identify critical business services.
• Assess operational impacts, tolerances and time‑critical activities.
• Evaluate third‑party resilience including assessments of vendors’ resilience capabilities and ensure contractual resilience obligations are adhered to and evidenced.
• Develop, maintain and own the incident reporting process introduced through PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26).
• Monitor important third‑party arrangements, SLA performance and KPIs.
• Onboard and manage the lifecycle of vendors including contract reviews.
• Maintain third‑party arrangement inventory and systems records.
• Provide contract assessment and remediation support.
• Conduct regulatory compliance assessments, validation and submission preparation support.
• Perform annual reviews and updates to plans.
• Draft, review, develop and maintain relevant policies, regulatory submissions, guidelines and procedures managed by the 1st line of defence (e.g. Operational Resilience Policy, Business Continuity Plan, Wind‑Down Plans, Third‑Party Risk policies) ensuring alignment with Munich Re frameworks and regulatory requirements from governing bodies (e.g. Lloyd’s, FCA & PRA).
• Monitor regulatory developments and conduct necessary impact assessments.

• Experience working in Operational Resilience or Third‑Party Vendor/Risk Management within a regulated environment.
• Strong understanding of Operational Resilience, Outsourcing, Vendor Management & Business continuity regulation (Lloyd’s, FCA and PRA).
• Experience in the insurance industry and an understanding of regulatory standards for insurance.
• Excellent report‑writing skills and experience preparing reports, policies and presentations for senior management/committee or board review.
• Ability to appropriately question, support and challenge the business at all levels and present considered and balanced opinions, findings and recommendations.
• Focus on completing activities, pragmatic solutions oriented and conducive to developing collaborative relationships with stakeholders.
• Proven experience achieving results in a multifunctional and inclusive international environment.

• 25 days Annual Leave + Bank Holidays
• 10% Non‑contributory Pension
• Eligibility for an Annual Bonus
• Private Medical & Dental Insurance
• Critical Illness Insurance, Life Assurance & Permanent Health Insurance
• Wellbeing and Development Scheme, EAP & Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & Continuing Professional Development Support
• Hybrid Working & IT Home Set‑up Support

We recognise diversity can be multi‑dimensional, intersectional and complex, and we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, gender, economic, geographic, and ability backgrounds. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. We are committed to building an equitable and inclusive work environment where diversity is celebrated, valued and has equitable opportunities to succeed.