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For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring top-notch performance and user satisfaction.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team that values your input and encourages growth.
- Why this job: Be the driving force behind exceptional IT services and make a real difference.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Ensure that My IT Support service performance consistently meets or exceeds agreed service levels (SLA’s), OLA’s, and user experience levels.
- Serve as a primary point of contact for business escalations related to IT Service Delivery, and engage with all relevant IT Service Delivery teams as required for resolution.
- Be an ambassador for IT, working across the business to provide effective communication on IT matters, active promotion of IT offerings and build relationships with other teams to ensure effective dialogue between departments.
- Champion for local office with respect to Service Delivery projects, including understanding local business entity impact and ensuring service impact is minimised and understood.
- Drive monthly Support service review meetings covering performance, service improvements, quality and project impact.
- Identify and proactively make recommendations for service improvement; ensure actions are followed through to completion in a timely manner.
- Provide guidance and advice in terms of IT Service Delivery processes and available technology.
- Interact with IT Service Delivery teams to evolve IT standards and end user experience.
- Act as a key contributor to IT quarterly service reviews, service contracts (SDO) and budget planning.
- Oversee local processes (i.e., starters, leavers and movers) and coordinate appropriate internal peer groups and external third-party suppliers.
- Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Knowledge and Skills
- Experienced Service Management professional with strong IT service delivery background.
- A passion for driving service improvement and exceptional end-user experience.
- Excellent leadership and people management skills.
- Exceptional relationship management (virtual and onsite) and communication skills (written and verbal) at all levels (c-suite to front line end-users).
- Excellent customer service skills.
- Strong organisational, prioritisation and time management skills.
- Experience interfacing with 3rd parties and outsourced managed service providers.
- Knowledge of ITIL disciplines.
- Deep understanding of operational impacts from business and IT change.
- High proficiency in handling conflicts and escalations.
- Proven experience leading virtual teams.
- Willingness to support and mentor junior staff.
- Able to work under pressure and meet deadlines.
- Able to demonstrate a high degree of flexibility including working outside of normal business hours to support global team needs.
- Able to manage sensitive and confidential information.
- High degree of self-motivation and ability to take responsibility.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
IT Delivery Manager in Manchester employer: Munich Re
Contact Detail:
Munich Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your service delivery knowledge. Be ready to discuss how you've driven service improvements in the past and how you can bring that passion to our team at StudySmarter.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your ability to engage with different teams and manage relationships effectively. We love candidates who can be ambassadors for IT and promote our offerings.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box in the job description. We value potential and passion, so if you’re excited about the role, we want to hear from you!
We think you need these skills to ace IT Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Delivery Manager role. Highlight your experience in service management and any relevant ITIL knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT service delivery and how you’ve driven improvements in past roles. Let us know why you’re excited about joining StudySmarter!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your written communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Munich Re
✨Know Your SLAs Inside Out
Make sure you understand the service level agreements (SLAs) and operational level agreements (OLAs) relevant to the role. Be prepared to discuss how you've met or exceeded these in your previous positions, as this will show your commitment to service delivery.
✨Showcase Your Communication Skills
As an IT Delivery Manager, you'll need to communicate effectively with various stakeholders. Practice articulating complex IT concepts in simple terms, and be ready to share examples of how you've successfully managed relationships across different levels of an organisation.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified service improvements or resolved escalations. Highlight your proactive approach and how you’ve driven changes that enhanced user experience or service quality.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle conflicts and manage virtual teams. Think of examples from your past experiences where you successfully navigated challenges, and be ready to explain your thought process and outcomes.