At a Glance
- Tasks: Provide front-line support to customers and coordinate inspection activities.
- Company: HSB, a company dedicated to engineering safety and inspiring trust.
- Benefits: 25 days annual leave, hybrid working, private medical, and professional development support.
- Other info: Join a diverse and inclusive team that values your contributions.
- Why this job: Make a meaningful impact by helping protect people and businesses.
- Qualifications: Experience in customer service and proficiency in digital technologies.
The predicted salary is between 25185 - 28000 £ per year.
About the job
Location: Manchester (Hybrid)
Why Join HSB? We don’t just inspect—we protect. At HSB, you’ll join a team with a clear purpose, strong values, and a supportive culture where your expertise is respected and your contributions matter. From flexible working to wellbeing support, we invest in you so you can bring your best self to work—every day.
Apply today and become part of a company that doesn’t just engineer safety—but inspires trust.
What You’ll Be Doing
As a Customer Specialist, you will provide front-line guidance and support to customers, helping to resolve service enquiries efficiently and professionally. Working closely with Engineer Surveyors, Regional Managers and Engineering Operations teams, you'll help coordinate inspection activities and ensure customers receive timely, accurate communication throughout the inspection process.
You will play a key role in triaging inbound inspection requests, creating and dispatching jobs, maintaining reporting standards, and supporting the delivery of inspection documentation and appointment notifications in line with company procedures and contractual obligations. You'll also contribute to continuous service improvement by proactively identifying issues, escalating service disruptions where appropriate, and supporting the preparation and maintenance of operational reports and documentation. By working collaboratively across departments, you'll help ensure efficient operational workflows while maintaining compliance with company policies and health and safety requirements.
What Makes This Role Special
- Customer connection: Be the front-line contact, helping customers and delivering an excellent service experience
- Meaningful contribution: Support critical inspection activities that help protect people, assets and businesses
- Collaborative environment: Work closely with Engineer Surveyors, Regional Managers and colleagues across the business
- Continuous improvement: Help shape service excellence by identifying opportunities to improve processes and customer outcomes
What You Bring
- Strong interpersonal and communication skills;
- Excellent problem-solving and decision-making abilities;
- Ability to work independently as well as collaboratively within a team environment;
- Strong organisational skills and attention to detail;
- Proficiency in using digital technologies and operating applications;
- Ability to adapt to changing technologies and industry developments;
- Basic knowledge of inspection and surveying processes;
- A proactive approach to identifying and resolving issues while supporting continuous service improvement.
What You’ll Need
- Proven experience in a customer service or business support role, preferably within an inspection or surveying environment;
- Fluency in Microsoft applications and Field Service Applications.
What We Offer
- 25 days Annual Leave + Bank Holidays + Well-being days;
- Up to 13% Pension contribution;
- Eligibility for an Annual Bonus;
- Private Medical & Dental;
- Life Assurance;
- Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility);
- Study & continuing Professional Development Support;
- Hybrid Working.
Diversity, Equity & Inclusion
At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Customer Specialist - 12-Month FTC in Manchester employer: Munich Re
As a leading insurance provider in Greater London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that encourages growth and transformation. Join us to be part of a team that is dedicated to making a meaningful impact in the insurance industry while enjoying the vibrant lifestyle that Greater London has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - 12-Month FTC in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Munich Re.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Munich Re. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Specialist - 12-Month FTC in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Munich Re.
How to prepare for a job interview at Munich Re
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Munich Re's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Munich Re offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
