Claims Business Intelligence Lead (Manchester)

About us At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Please see our website for more information.

The Claims Business Intelligence Lead is a critical role responsible for designing, delivering, and governing the Claims management information (MI) and reporting framework across the organisation. This role ensures that the Claims function has accurate, timely, and actionable insights to drive operational performance, regulatory compliance, financial accuracy, and strategic decision-making. This role acts as the key interface between senior Claims leadership, Central Data Office (CDO), IT, Transformation, Underwriting, Compliance, and Finance by translating business needs into clear reporting and insight solutions.

• MI Strategy, Governance & Framework: Develop and maintain the Claims MI strategy aligned to Claims and enterprise data strategies. Establish KPI frameworks, data definitions, and reporting standards across Lloyd’s and Company Market business. Implement governance standards for the production, validation, and distribution of Claims MI. Maintain the Claims MI and dashboard roadmap and act as product owner for BI enhancements.
• Insight Delivery & Reporting: Design, refine and manage Claims KPI’s, dashboards and reporting suites (Power BI/Tableau). Produce monthly and quarterly MI packs for senior leadership, Boards, and regulators. Develop data monitoring framework and deliver insight analyses for performance, including leakage, cycle times, and operational metrics to ensure product health and quality claims service delivery. Develop and deliver reports that are fit for purpose, relevant, accurate, timely, consistent, and actionable.
• Stakeholder Engagement: Partner with Claims leadership, regional Claims teams, Delegated Claims, CDO, IT, Underwriting, Actuarial, Finance, to understand, prioritise and action critical reporting needs. Design and implement training program for Claims teams for use and interpretation of MI and dashboards to empower self-service.
• Data Quality, Requirements & Integration: Define Claims data requirements across portfolio, and partner with Transformation, CDO, IT, Delegated Claims, and Underwriting to improve data standards, models and quality. Monitor data completeness, lineage, and quality issues; conduct impact analysis, elevate critical gaps, and oversee quality improvement to resolution. Work with Enterprise Architecture (Data/Tech) teams to define requirements for claims data architecture, data quality rules and integration pipelines.
• Regulatory, Internal and External Reporting: Coordinate with Compliance and deliver Claims regulatory reporting and returns in all locations globally required (e.g., CBI, FCA, PMDR, BaFin, etc.). Manage and enable timely, accurate Company Outlier reporting to central global functions. Ensure all regulatory MI meets governance, quality, and audit requirements.
• Leadership & Capability Building: Lead and develop BI analysts or MI specialists as the function scales. Build BI maturity across Claims through training, documentation, and best practice frameworks. Promote data-driven decision-making across global Claims.

• Superior ability to quickly understand complex data warehouse environments, data pipelines, and integration of Claims data across multiple systems and tools.
• Strong understanding of Claims operations, lifecycle, processes, and metrics across Property, Casualty, and Specialty lines.
• Familiarity with Lloyd’s and Company Market data structures, bordereaux, and regulatory MI.
• Strong grounding in KPI development, performance frameworks, and operational analytics.
• Ability to translate complex data into insight narratives for executives.
• Skilled in trend analysis, forecasting support, variance interpretation, and performance diagnostics.
• Experience managing cross-functional stakeholders (Claims, Underwriting, Actuarial, IT, Finance).
• Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.
• ACII qualification/ progressing towards ACII qualification or relevant experience.
• University Degree and/or relevant professional qualification.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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