Internal Communications Manager in London

This Internal Communications Manager plays a key role in shaping a cohesive employee experience. This role reports to the Head of Communications, MRS-GM and UK Region, with strategic direction and prioritization set by the Senior Manager Internal Communications, MRS-GM and UK Region. The role drives the delivery of impactful internal communication initiatives with senior stakeholders, strengthens corporate culture, and ensures alignment between MRS-GM strategy and Munich Re Specialty and Group strategies. It owns day-to-day delivery within the internal communications strategy, coordinating plans, channels and events, and strengthens culture through high-quality delivery, channel management, and employee-centric execution.

Responsibilities

• Internal communication delivery: Manage the delivery of clear, engaging and audience-appropriate internal communications for MRS-GM, translating strategic priorities and guidance into effective messages, campaigns, and employee experiences.
• Culture and change communications: Support MRS-GM culture and change initiatives by developing communications that help employees understand business priorities, leadership messages, organisational change and people-related topics.
• Employee engagement and clarity: Help improve employee engagement by coordinating messages across stakeholders, reducing duplication, and ensuring communications are timely, relevant, and easy to understand.
• Internal event management and leadership engagement: Plan and deliver internal events and townhalls, including virtual, hybrid, and in-person formats, that connect employees with leaders, reinforce business priorities, and support engagement, culture, and change objectives.
• Group and regional alignment: Partner with Group Communications, Munich Re Specialty, and regional communications colleagues to align messaging, integrate relevant Group campaigns into MRS-GM (e.g., DE& I, EVP, ESG), share MRS-GM stories with broader internal audiences, and apply best practices, tools, and standards.
• Stakeholder management: Build trusted relationships with the MRS-GM senior leaders, HR, subject matter experts, and business stakeholders to collaborate on communication needs, shape messaging, and deliver high-quality campaigns and employee experiences.
• Channel management: Manage MRS-GM internal communication channels, including intranet content, editorial calendars and event communications, ensuring channels are well-governed, engaging, current, and aligned to audience needs. Bring creativity to digital channels to improve reach and engagement.
• Measurement and continuous improvement: Track communication and campaign performance using relevant metrics, feedback and channel insights, and use findings to improve reach, engagement, clarity, and effectiveness.
• Conduct and outcomes: Help drive forward good conduct for the business to deliver the best outcomes for customers and policyholders.
• Governance, planning, and process: Ensure internal communications follow relevant standards, governance, and approval processes. Manage editorial planning routines, including the monthly editorial committee, to align content, share insights, and gather feedback.
• Business area communications support: Serve as the key internal communications contact for assigned business areas and topics, including Legal, Risk & Compliance, Operations, Claims, and ESG, developing processes that improve coordination, planning, and delivery.

Knowledge and Skills

• Internal communications experience in (re)insurance, financial services, or other relevant fields with proven delivery of campaigns, channel management and employee engagement initiatives.
• Outstanding strategic planning skills.
• Creativity, passion, energy, and a bias towards action.
• Ability to think proactively and challenge common practices.
• Ability to manage multiple projects and deliver on-time.
• Ability to lead cross-functional projects and project teams.
• Excellent communications skills (writing and verbal).
• Excellent collaboration and project management skills.
• Vendor relationship management experience.
• Ability to communicate effectively to business leaders, middle management, and partners and lead (influence) discussions to develop project objectives.
• Technical skill basic knowledge – social media image formats, web language, internet/intranet maintenance skills, use of multimedia tools and technologies including Teams/Teams Townhalls.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

Benefits

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support