At a Glance
- Tasks: Oversee complaints management and ensure compliance with FCA standards.
- Company: Join Munich RE, a leader in the insurance industry.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Collaborative environment with opportunities to engage with diverse stakeholders.
- Why this job: Make a real difference in complaint handling and improve customer experiences.
- Qualifications: Strong analytical skills and experience in complaints management.
The predicted salary is between 50000 - 60000 £ per year.
Munich RE is looking for a professional to oversee complaints management within its UK Delegated Authority portfolio.
You will ensure compliance with FCA standards and drive improvements to complaint handling processes.
The role requires collaboration with various stakeholders and analytical skills to deliver insights into complaints data.
Your responsibilities will include engaging with delegated partners, managing complaints according to regulations, and presenting actionable insights to governance committees.
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We think you need these skills to ace Complaints Governance & QA Lead in London
Complaints Management
FCA Compliance
Analytical Skills
Stakeholder Engagement
Process Improvement
Data Analysis
Presentation Skills
