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- Tasks: Lead the transformation of the Claims Department and drive operational efficiency.
- Company: Munich Re is a leading Primary Specialty Insurance provider focused on innovation and support.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team that values curiosity and boldness while making a real impact in the industry.
- Qualifications: BA or higher degree with 10-12 years of operations experience, preferably in P&C claims.
- Other info: Diversity and sustainability are core values; we encourage all applicants to apply.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Head of Claims Strategic Operations role at Munich Re. At Munich Re Specialty – Global Markets (MRS-GM), our ambition is to become the leading Primary Specialty Insurance provider through effective strategies, superior products, and industry-leading professionals in a supportive environment. We foster a culture where people are encouraged to be present, bold, and curious, enabling them to achieve their individual goals.
This role is part of the MRS-GM Claims Leadership Team and is crucial for leading the Claims Department through its transformation to accommodate rapid business growth across Europe and APAC, evolving system environments, and integration initiatives. Key objectives include driving Claims Integration, establishing streamlined infrastructure, and building in-house Claims Operations with both interim and long-term solutions. The leader will also standardize systems, data, and processes to enhance Claims management, reduce redundancies, and improve service.
Responsibilities include:
- Leading the Claims Department through reorganization and integration, developing strategies, priorities, KPIs, and metrics.
- Collaborating with the Syndicate Claims Operations team to optimize core functionalities and expedite changes.
- Implementing system and process improvements to support growth and operational efficiency.
- Building system functionalities to enhance efficiency and scalability.
- Working with stakeholders across Finance, Data & Process Improvement, Analytics, IT, and others to meet operational objectives.
- Overseeing reporting requirements and staying informed on regulations and market trends.
- Evaluating legacy and current systems for optimal functionality.
- Communicating initiatives and project statuses to senior management.
- Promoting good conduct and compliance with risk management responsibilities.
Knowledge and skills required include:
- BA or higher degree; Lean Six Sigma Green Belt or above preferred.
- 10-12 years of operations experience, with at least 5 years in P&C claims.
- Proven success in strategic initiatives and process optimization.
- Experience managing change and leading in a team environment.
- Knowledge of enterprise systems, automation, and best practices in claims operations.
- Deep understanding of P&C/ Specialty claims.
- Strong leadership, collaboration, and analytical skills.
If you are excited about this opportunity but do not meet every requirement, we encourage you to apply. You might be the candidate we are looking for!
Diversity, Equity & Inclusion: At Munich Re, we value diversity and strive to create an inclusive environment that celebrates differences across racial, ethnic, gender, and other identities. We are committed to equitable opportunities and welcome requests for reasonable adjustments during the recruitment process.
Our commitment to sustainability: Our ESG strategy supports environmental, social, and governance initiatives, fostering a stimulating and inclusive workplace and community engagement. Learn more about our sustainability efforts at Munich Re.
Head of Claims Strategic Operations employer: Munich Re
Contact Detail:
Munich Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims Strategic Operations
✨Tip Number 1
Familiarise yourself with the latest trends in claims management and insurance operations. Understanding the current landscape will help you speak confidently about how you can contribute to Munich Re's goals during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims sectors, especially those who have experience in strategic operations. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change initiatives in previous roles. Highlighting your experience with process optimisation and system improvements will demonstrate your fit for the role.
✨Tip Number 4
Showcase your leadership style and how it aligns with Munich Re's culture of being present, bold, and curious. Be ready to articulate how you foster collaboration and drive results within a team environment.
We think you need these skills to ace Head of Claims Strategic Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims operations and strategic leadership. Use keywords from the job description, such as 'process optimization' and 'P&C claims', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background aligns with Munich Re's goals, particularly in driving claims integration and operational efficiency.
Showcase Leadership Experience: Emphasise your leadership skills and experience managing change within teams. Provide specific examples of how you've successfully led strategic initiatives or process improvements in previous roles.
Highlight Relevant Qualifications: Mention any relevant qualifications, such as your BA degree and Lean Six Sigma certification. This will help demonstrate your commitment to continuous improvement and operational excellence in claims management.
How to prepare for a job interview at Munich Re
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Claims Strategic Operations role. Familiarise yourself with the key responsibilities and objectives outlined in the job description, such as leading the Claims Department through transformation and collaborating with various teams.
✨Showcase Your Experience
Prepare to discuss your 10-12 years of operations experience, particularly in P&C claims. Highlight specific examples of strategic initiatives you've led and how you've optimised processes in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Leadership and Collaboration Skills
Since this role requires strong leadership and collaboration, be ready to share instances where you've successfully managed change and led teams. Discuss how you fostered a supportive environment and encouraged team members to achieve their goals.
✨Align with Company Values
Munich Re values diversity, equity, and inclusion, so it's important to express your alignment with these principles. Share your thoughts on creating an inclusive workplace and how you can contribute to the company's commitment to sustainability and community engagement.
