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- Tasks: Support digital insurance products, troubleshoot issues, and enhance user experience.
- Company: Join Munich Re, a leader in insurance innovation and diversity.
- Benefits: Enjoy 25 days leave, private health insurance, and a 10% pension plan.
- Why this job: Be part of a dynamic team improving customer satisfaction and operational efficiency.
- Qualifications: Knowledge of insurance regulations and familiarity with digital platforms required.
- Other info: Flexible working locations across the UK and commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
We are currently looking for a Digital Product Support to work with us on a full-time basis in one of our regional UK office locations (Manchester, Birmingham, Leeds, Kent, Glasgow, etc.), reporting to the Head of Underwriting Operations. You will support the digital product offerings within our business, ensuring seamless operation, user experience, and optimisation of our digital insurance products for internal stakeholders and end customers.
Responsibilities include troubleshooting issues, resolving product-related concerns, and assisting in enhancing digital product features to improve customer satisfaction and operational efficiency.
- Provide support for digital insurance products across multiple platforms.
- Diagnose and resolve customer issues, collaborating with the development team for complex problems.
- Monitor product performance and user feedback to proactively address recurring issues.
- Ensure daily data uploads across all products.
- Act as the main contact for customers experiencing technical issues.
- Support the Digital Underwriting Lead in delivering new products and applications.
- Coordinate with underwriting teams when referrals are required.
- Develop an understanding of underwriting principles behind each digital product.
- Stay updated on regulatory changes, industry trends, and best practices in digital underwriting.
- Promote good conduct to deliver optimal outcomes for customers and policyholders.
- Understand escalation procedures and responsibilities of relevant governance groups.
Knowledge and Skills:
- Knowledge of insurance regulations and digital compliance standards.
- Familiarity with insurance platforms and APIs.
Benefits include 25 days annual leave plus bank holidays, a 10% non-contributory pension, eligibility for an annual bonus, private medical and dental insurance, critical illness insurance, life assurance, permanent health insurance, wellbeing schemes, electric vehicle salary sacrifice, and professional development support.
At Munich Re, we foster diversity, equity, and inclusion, recognizing the importance of a diverse workforce and an inclusive environment where everyone can succeed. Candidates can request reasonable adjustments during the recruitment process by contacting their Talent Acquisition representative.
Digital Product Support employer: Munich Re
Contact Detail:
Munich Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Support
✨Tip Number 1
Familiarise yourself with the digital insurance landscape. Understanding the latest trends and technologies in digital products will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance and tech industries. Attend relevant events or join online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your troubleshooting skills. Since the role involves diagnosing and resolving customer issues, being able to demonstrate your problem-solving abilities through examples will set you apart from other candidates.
✨Tip Number 4
Stay updated on regulatory changes and compliance standards in the insurance sector. Showing that you are proactive about understanding these aspects will highlight your commitment to the role and the company’s values.
We think you need these skills to ace Digital Product Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Product Support position. Tailor your application to highlight relevant experiences that align with troubleshooting, user experience, and digital product optimisation.
Highlight Relevant Skills: In your CV and cover letter, emphasise your knowledge of insurance regulations, digital compliance standards, and familiarity with insurance platforms and APIs. Use specific examples to demonstrate how you've successfully supported digital products in the past.
Craft a Strong Cover Letter: Your cover letter should not only express your enthusiasm for the role but also explain how your skills and experiences make you a perfect fit. Mention your ability to diagnose and resolve customer issues and your understanding of underwriting principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves monitoring product performance and user feedback.
How to prepare for a job interview at Munich Re
✨Understand the Digital Product Landscape
Familiarise yourself with the digital insurance products offered by the company. Be prepared to discuss how these products operate and their unique features, as this will demonstrate your genuine interest and understanding of the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved customer issues in the past. Highlight your ability to collaborate with teams to tackle complex problems, as this is a key responsibility of the role.
✨Stay Updated on Industry Trends
Research current trends in digital underwriting and insurance regulations. Being knowledgeable about industry changes will show that you are proactive and committed to staying informed, which is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would enhance user experience and customer satisfaction. Share your thoughts on how to monitor product performance and address recurring issues, as this aligns with the company's focus on optimal outcomes for customers.
