At a Glance
- Tasks: Lead a diverse portfolio of claims, ensuring excellence and compliance across various insurance lines.
- Company: Join Munich Re, a global leader committed to inclusivity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a dynamic work environment with a focus on diversity and equity.
- Why this job: Make a real impact in the insurance industry while driving digital transformation.
- Qualifications: Strong claims management experience and a passion for data analytics.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Together, we engage with everything we have and are, to help humankind act braver and better.
About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited ("GLLS"), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.
About the Role: We are looking for a high-performing Claims Manager to oversee a diverse, international portfolio of delegated authority business across UK, EU and markets. This role sits at the heart of our claims oversight and control governance framework, providing strategic direction, performance management and technical leadership across established and emerging lines such as Pet (including Third Party Liability), Travel, Household and Gadget insurance. You will play a key role in ensuring strong customer outcomes, operational excellence and regulatory compliance, while leveraging data analytics and emerging AI capabilities to drive insight, efficiency and continuous improvement. This is an excellent opportunity for someone with strong claims fundamentals and a curious, forward-looking mindset - particularly those interested in technical excellence, portfolio analytics, digital transformation and modern claims oversight models driving good customer outcomes.
Key Responsibilities:
- Claims Technical Excellence Oversight
- Oversee referral claims handling, ensuring appropriate coverage decisions, reserving and authority controls are applied outside of Delegated Authority
- Be aware of identifying and investigation claims relating to Fraud
- Provide technical guidance on complex or high-value claims where required
- Ensure adherence to claims handling standards, including policy interpretation and consistent application of best practice
- Engage with other claims experts proactively such as Lawyers (Counsel), Loss Adjuster and other SMEs
We are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Please note application closing date: 19th June 2026.
Claims Manager - Delegated Authority employer: Munich Re
Munich Re, through its Great Lakes Insurance SE branch in the UK, offers a dynamic and inclusive work environment that champions diversity and innovation. As a Claims Manager, you will benefit from a culture that prioritises employee growth, operational excellence, and strategic leadership, all while being part of a global network that values your contributions to meaningful customer outcomes. With access to cutting-edge data analytics and AI capabilities, this role not only promises professional development but also the opportunity to make a significant impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Delegated Authority
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Munich Re). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Munich Re. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager - Delegated Authority
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Munich Re.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Munich Re. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Munich Re
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Munich Re to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Munich Re, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Munich Re's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
