At a Glance
- Tasks: Lead the development of claims governance frameworks and ensure compliance with regulations.
- Company: Join Munich Re, a diverse and inclusive employer committed to making a positive impact.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: We celebrate diversity and encourage all candidates to apply, regardless of experience.
- Why this job: Make a difference in claims governance while working with a global leader in insurance.
- Qualifications: Experience in claims governance and strong analytical skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Together, we engage with everything we have and are, to help humankind act braver and better.
About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited ("GLLS"), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.
About the role: The primary objective of this role is to establish, maintain, and continuously enhance a robust claims governance and oversight framework for Delegated Authorities in the UK, ensuring compliance with internal guidelines, business unit standards, and regulatory requirements, while delivering good customer outcomes through effective claims governance. This role is responsible for ensuring that claims governance standards, oversight processes, procedures, work instructions, controls, and reporting requirements are clearly defined, effectively implemented, and consistently adhered to. It also supports the development of global governance standards in close collaboration with the Great Lakes Germany governance team, and GSI Claims Governance, ensuring that all claims activity written on GLLS paper is aligned with the required governance framework, internal standards, and regulatory expectations.
Key Responsibilities:
- Own the development, maintenance, and continuous enhancement of the Claims Governance framework, standards, processes, procedures, work instructions, reporting, and governance strategy for Delegated Authorities in the UK.
- Ensure effective implementation of governance requirements through robust controls, workflows, and oversight practices across Delegated Authorities claims handling.
- Deliver claims regulatory, governance, and compliance initiatives, including the implementation of new requirements, remediation activities, and governance improvements.
- Develop and maintain governance reporting frameworks and supporting IT tools for management, Board, and regulatory oversight, enabling effective monitoring, escalation, and decision-making.
- Maintain the governance and control framework for delegated claims authority, ensuring delegated claims handling operates within approved authority, governance standards, and regulatory requirements.
- Contribute to Board of Management reporting by providing clear, accurate, and timely claims governance input, analysis, and updates to support effective oversight, decision-making, and regulatory compliance.
- Identify, assess, monitor, and mitigate conduct, reputational, and operational risks arising from primary insurance claims handling in the UK.
- Work closely with the Great Lakes Germany Claims Governance team and GSI Claims Governance to help define and maintain global claims governance standards and ensure that all claims activity written on GLLS paper adheres to the required governance framework, internal standards, and regulatory expectations.
- Establish and maintain governance standards for outsourced claims services in the UK, aligned with Munich Re global and local requirements and relevant regulatory requirements, including oversight expectations for external claims service providers.
- Provide expert guidance, advice, and training to senior management and relevant stakeholders on claims governance matters, regulatory developments, and their business implications.
- Undertake any additional responsibilities reasonably required to support effective claims governance, regulatory compliance, and the delivery of high-quality claims services in the UK.
We are committed to building an equitable and inclusive work environment where diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process.
Please note application closing date: 19th June 2026.
Claims Governance Manager employer: Munich Re
Munich Re is an exceptional employer that champions inclusivity and diversity, making it a great place for professionals seeking meaningful careers. With a strong commitment to employee growth, a collaborative work culture, and the opportunity to engage in innovative insurance solutions, employees at Great Lakes Insurance UK Limited benefit from a supportive environment that values their contributions and fosters professional development. Located in the vibrant UK market, this role offers the chance to make a significant impact within a global organisation dedicated to helping humankind act braver and better.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Governance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Munich Re or Great Lakes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Munich Re is all about inclusivity and innovation, so think about how your experiences align with that. Show them you're not just a fit on paper!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Be yourself and let your personality shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Great Lakes Insurance.
We think you need these skills to ace Claims Governance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Claims Governance Manager role. We want to see how you can contribute to our mission at Great Lakes Insurance!
Showcase Your Governance Knowledge:Since this role is all about claims governance, don’t forget to include any relevant experience or knowledge you have in this area. We’re looking for someone who can hit the ground running!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Munich Re
✨Know Your Governance Framework
Before the interview, make sure you thoroughly understand the claims governance framework and standards relevant to the role. Familiarise yourself with the regulatory requirements and internal guidelines that Munich Re adheres to, as this will show your commitment and preparedness.
✨Showcase Your Analytical Skills
Be ready to discuss how you've previously identified and mitigated risks in claims handling. Prepare specific examples that highlight your analytical skills and your ability to implement effective oversight processes, as these are crucial for the Claims Governance Manager role.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask insightful questions about the company's governance strategies and how they align with global standards. This demonstrates your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Emphasise Collaboration
Since the role involves working closely with teams in Germany and other branches, be prepared to discuss your experience in cross-functional collaboration. Highlight any past experiences where you successfully worked with diverse teams to achieve common goals, especially in a regulatory context.
