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For Companies At a Glance
- Tasks: Manage Structural Warranty claims and provide excellent customer service throughout the claims process.
- Company: HSB is a leading provider of engineering and technology insurance solutions.
- Benefits: Enjoy 25 days annual leave, private medical cover, and hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Experience in insurance claims and strong customer service skills required.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Birkenhead Head Office
Division: Operations
Reporting to: Claims Manager
As a Claims Handler, you will play a key role within the Claims team, managing new and existing Structural Warranty claims within delegated authority. You will act as a trusted point of contact for policyholders, ensuring claims are handled fairly, efficiently and in line with FCA regulations, internal procedures and service standards. This role offers the opportunity to manage your own caseload while collaborating closely with Claims Team Leaders, the Head of Claims and wider stakeholders to deliver positive and timely customer outcomes.
Your Job
- Manage a caseload of new and existing Structural Warranty claims, within delegated authority levels.
- Act as the main point of contact for policyholders throughout the lifecycle of a claim.
- Handle inbound calls and correspondence, providing clear guidance on the claims process and delivering an excellent customer experience.
- Gather, review and accurately record all relevant information and documentation required to assess claims.
- Assess claims fairly and consistently to ensure appropriate coverage decisions are made.
- Proactively manage claims of small to medium value and complexity, ensuring valid claims are settled fairly and promptly.
- Set and maintain appropriate claim reserves throughout the lifecycle of each claim.
- Handle claim declinatures and appeals in line with policy terms and regulatory requirements.
- Work closely with insurers, solicitors, technical surveyors and internal teams to progress claims efficiently.
- Collaborate with the Recoveries Team to identify potential recovery and/or mitigation opportunities.
- Ensure customers are treated fairly at all times, including those who may be vulnerable.
- Adhere to legal requirements, FCA regulations, industry standards and internal quality frameworks.
- Contribute to the review and continuous improvement of claims processes.
- Undertake any other duties as reasonably required.
Your Profile
- Experience handling insurance claims and delivering a high standard of customer service.
- Working knowledge of FCA regulations and an understanding of their application within claims handling.
- A customer‑focused mindset, with a strong commitment to fair and consistent outcomes.
- Strong investigation, problem‑solving and analytical skills.
- Ability to manage a varied caseload, prioritise effectively and meet deadlines.
- Confident decision‑maker, able to assess coverage and progress claims independently within delegated authority.
- Calm and resilient, able to work effectively under pressure and handle challenging situations.
- Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external stakeholders.
- Well organised and detail‑focused, with the ability to maintain accurate and well‑structured claim files.
- A collaborative team player who works well with others.
- Familiarity with insurance claims systems and processes; experience within construction, property or latent defects claims is an advantage.
- Confident using IT systems, including Microsoft Office applications.
- To have, or be working towards, insurance‑related qualifications such as CII.
Benefits
- 25 days’ annual leave plus bank holidays and well‑being days
- Up to 13% pension contribution
- Eligibility for an annual bonus
- Private medical cover
- Life assurance
- Wellbeing and development scheme, including EAP
- Study and continuing professional development support
- Hybrid working
Claims Handler (m/f/d*) in Birkenhead employer: Munich Re
Contact Detail:
Munich Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (m/f/d*) in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've managed claims, resolved issues, and delivered excellent customer service to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HSB.
We think you need these skills to ace Claims Handler (m/f/d*) in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience with insurance claims and customer service, and show us how you meet the specific requirements mentioned in the job description.
Showcase Your Skills: We want to see your strong investigation and problem-solving skills shine through. Use examples from your past experiences to demonstrate how you've handled claims or challenging situations effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Munich Re
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims, especially Structural Warranty claims. Familiarise yourself with FCA regulations and how they apply to claims handling. This will show that you’re not just a candidate but someone who understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you managed difficult claims or helped vulnerable customers. This will demonstrate your commitment to fair outcomes and your ability to handle challenging situations.
✨Be Ready to Discuss Your Caseload Management
Think about how you prioritise tasks and manage a varied caseload. Be prepared to discuss specific strategies you use to meet deadlines and maintain accuracy in your work. This will illustrate your organisational skills and ability to work under pressure.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics and the company’s approach to continuous improvement in claims processes. This shows your interest in collaboration and your eagerness to contribute positively to the team.