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- Tasks: Lead analysis and support transformation projects to drive business change.
- Company: HSB, a leading provider of engineering and technology insurance solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Join a collaborative team and make a real impact on innovative projects.
- Qualifications: 4-7 years as a Business Analyst in financial services or related fields.
- Other info: Diversity and inclusion are at the heart of our company values.
The predicted salary is between 45000 - 55000 £ per year.
About us HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB consists of the parent company HSB Engineering Insurance Limited together with its two UK subsidiaries, HSB Engineering Inspection Services Limited; and a regulated MGA, MD Insurance Services Limited, which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk-focused inspection services and assessments to its customers.
Location: Birkenhead with occasional travel to Manchester, London and client sites where necessary.
Division: Operations
Reporting to: Head of Transformation
Job Purpose: To provide structured analysis, requirements definition, and end-to-end delivery support across all transformation workstreams underpinning Ambition 2030. The Business Analyst will operate within a small, highly collaborative team, interfacing with business stakeholders, IT and external clients to translate business strategy into executable changes covering process, technology, data, and operating model.
Key Responsibilities
- Discovery & Analysis: Lead and facilitate discovery sessions, stakeholder interviews, workshops and value-stream mapping to understand current state (As Is) and define future state (To Be). Document business problems, opportunities, and success criteria; validate problem statements and benefits hypotheses. Perform gap analysis, impact assessments, and option evaluations.
- Requirements & Design: Elicit, analyse, and prioritise business, functional and non-functional requirements using industry-standard techniques (user stories, use cases, process maps, data models). Challenge business stakeholders to think about the wider picture, removing silo focus. Maintain traceability from business outcomes to epics/features/stories and acceptance criteria. Support solution design with IT, architecture and external clients ensuring alignment to enterprise standards, information security, and regulatory requirements (e.g., FCA Consumer Duty for insurance-adjacent services, data protection/UK GDPR).
- Workstream Enablement: Act as the BA lead across multiple concurrent workstreams. Coordinate dependencies and cross-workstream integration points (process, data, controls). Prepare and maintain workstream plans, RAID logs, and decision records in collaboration with PMs.
- Delivery & Change Readiness: Support project and UAT planning; draft test scenarios aligned to acceptance criteria. Conduct business readiness assessments; define cutover requirements and training needs. Prepare change artefacts (playbooks, SOPs, quick reference guides) and contribute to communications.
- Governance, Risk & Compliance: Ensure adherence to governance as defined by Head of Transformation and in alignment with HSB & Munich Re. Particular focus and attention on requirements walk-throughs and adoption of formal sign-off processes. Identify and manage BA-level risks, issues, and assumptions; elevate appropriately. Embed regulatory, quality, and data protection requirements into processes and controls (e.g., complaints handling, fair value assessments, records retention, data accuracy).
- Stakeholder Management: Build trusted relationships across the business functions. Provide clear, concise updates tailored to different audiences, including the Head of Transformation and steering forums. Facilitate conflict resolution and decision-making with evidence-based recommendations.
Skills & Experience
- Essential: 4-7 years' experience as a Business Analyst in financial services, insurance, building warranty, construction assurance, or adjacent regulated environments. Demonstrable success in multi-workstream transformation initiatives (process + technology). Proficiency in BA toolkits: UML/use cases, user stories/acceptance criteria, data modelling, and journey mapping. Strong documentation capability (BRDs, FRDs, NFRs, traceability matrices, RACI, RAID). Hands-on with collaboration tools (e.g., Azure DevOps/Jira, Confluence, Miro, Visio, Power BI).
- Desirable: Building warranty or structural defect insurance domain expertise (policy lifecycle, technical inspections, risk scoring, claims handling). Exposure to customer/broker portals, digital onboarding/KYC, telematics/IoT, geospatial or site audit tools. Experience aligning solutions to Consumer Duty, fair value assessments, and conduct risk frameworks. Data literacy (SQL basics, API contracts, data quality controls); BI/reporting familiarity.
Qualifications and Educational Requirements: Bachelor's degree or equivalent experience (Business, Information Systems, Engineering, or related). Professional BA certifications (e.g., BCS/ISEB Business Analysis, IIBA CCBA/CBAP) (desirable).
Personal Attributes: Curious, detail-oriented, and pragmatic - able to balance strategic intent with delivery realities. Resilient and adaptable in a fast-moving change environment. High integrity with a strong sense of customer and regulatory duty. Collaborative team player comfortable in a small, multi-disciplinary setting.
Diversity, Equity & Inclusion: At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Business Analyst in Birkenhead employer: Munich Re
Contact Detail:
Munich Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HSB through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding HSB's Ambition 2030. Show us how your skills as a Business Analyst can help drive that vision forward. Tailor your examples to highlight your experience in transformation initiatives.
✨Tip Number 3
Practice your storytelling! We love candidates who can clearly articulate their past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Business Analyst in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst, especially in financial services or insurance. We want to see how your skills align with our Ambition 2030 goals!
Showcase Your Skills: Don’t forget to mention your proficiency in BA toolkits and collaboration tools like Azure DevOps or Jira. We love seeing candidates who can hit the ground running with the right tech skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Munich Re
✨Know Your Stuff
Before the interview, dive deep into HSB's business model and the specific role of a Business Analyst. Understand their transformation goals and how your skills can contribute to Ambition 2030. This will help you articulate how you can add value during the discussion.
✨Prepare for Discovery Sessions
Since you'll be leading discovery sessions, practice how to facilitate discussions and gather requirements effectively. Think about potential questions to ask stakeholders that will help uncover their needs and challenges. Being prepared will show your proactive approach.
✨Showcase Your Documentation Skills
Bring examples of your previous work, like BRDs or process maps, to demonstrate your documentation capabilities. Be ready to discuss how you've used these tools in past projects to ensure clarity and traceability, which is crucial for this role.
✨Build Relationships
Highlight your experience in stakeholder management during the interview. Share examples of how you've built trust and facilitated conflict resolution in previous roles. This will show that you're not just a technical expert but also a collaborative team player.